Senior Manager of Adoptions

Great Plains Spca • Merriam, KS

12d • $60,000 - $75,000 • Onsite

About The Position

In partnership with our Vice President of Shelter Operations, this results-focused position is responsible for the leadership, management and development of the Adoptions team, as well as the proactive promotion and movement of our adoptable pets. The Senior Adoptions Manager will maintain a safe and healthy environment for animals, staff and the public and create a structured team environment dedicated to the excellence and success of Great Plains SPCA.

Requirements

• Schedule dependent on organization needs (includes weekend days)
• Competencies –Drive for Results, Resilience, Customer Focus, Building High Performing Teams, Integrity, Flexibility, and Creating Vision and Purpose
• Strong management and leadership abilities with large teams
• Display strong organizational skills and consistent follow through on job assignments to the team and to key stakeholders
• Excellent people skills; must be able to deal exceptionally well with diverse types of people with an empathetic, non-judgmental approach
• Simultaneously manage multiple situations, people, and tasks
• Ability to work independently or as a team and to self-start
• Strong interpersonal, verbal, and written communication skills
• Displays maturity, good judgment, professionalism, and problem-solving skills
• Ability to remain calm and empathetic in stressful situations
• Compassion and empathy for animals and humans
• Accurate typing, data entry, and computer skills
• Great attention to detail
• Minimum of 3+ years of experience managing and developing large teams
• Must be familiar with computer functions and programs such as Internet and web-based programs, Microsoft Office, and PetPoint
• Work-related experience in animal welfare required
• Possess a valid driver’s license
• High School GED

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Drive the success and growth of our adoptions team and program through excellent leadership
• Coach, train, manage and develop Adoptions Counselors, Senior Adoptions Advisors, and Adoptions Program Manager to create a high-performing team
• In partnership with Vice President of Shelter Operations, develop and implement initiatives to promote and place our adoptable pets, with a proactive focus on placing long term pets
• Lead and measure retail and adoptions goals while ensuring a best in class customer experience
• Efficient management of administrative tasks to ensure consistency and continuity in all areas
• Develop and lead innovative programs to improve our ability to safely matchmake and place adoptable pets
• Ensure consistent and robust staffing coverage for adoptions team at all times
• Ensure staff and volunteer support remains high through a positive and motivating work environment, keeping the staff focused on the life-saving goals and culture of Great Plains SPCA
• Conduct meetings with staff to review policies and procedures, discuss workplace issues and share ideas to improve adoptions
• Collaborate with other departments as required to drive results within adoptions team
• Ensure shelter activities are in compliance with state guidelines, as well as Great Plains SPCA policies and expectations
• Ability to manage performance concerns through prompt follow ups and clear feedback
• Respond to and resolve sensitive inquiries and customer concerns
• Review and evaluate work schedules, products, methods, and procedures to identify opportunities for improving service delivery methods
• Perform daily walk throughs of shelter to monitor our animal
• Communicate proactively with supervisor and key stakeholders

Benefits

• GPSPCA offers a competitive benefits package including health, dental
• and vision insurance, generous PTO, Days of Significance plus 9 paid Holidays,
• 100% employer covered mental health, disability benefits, life insurance, 403(b),
• discounts on veterinary care, retail store items, and GPSPCA event tickets.
• Plus it is an engaging workplace where our team and animals are our top priority.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED