Senior Manager, North America e-Commerce & Order Management - ONSITE

Danaher • Brea, CA

27d • $150,000 - $180,000 • Onsite

About The Position

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics , one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible. The Senior Manager, e-Commerce & Order Management for North America will lead and oversee the entire order management process to ensure efficiency, accuracy, and customer satisfaction. This role is vital in driving strategic initiatives to optimize order fulfillment processes, collaborating with cross-functional teams, and implementing best practices to support business growth and operational excellence. Additionally, this position will have oversight for North America Commercial Operations, ensuring that these orders are managed effectively to meet customer needs. This position reports to the Vice President of Client Services-North America and is part of the Client Services Leadership Team located in Brea, CA , and will be ONSITE five days a week. In this role, you will have the opportunity to: Lead and develop high-performing teams: Provide strategic leadership and mentorship to the order management team across the US and Canada, fostering a culture of accountability, continuous improvement, and operational excellence. Oversee end-to-end order management and customer experience: Manage the full order lifecycle—from processing to fulfillment—ensuring accuracy, timeliness, and customer satisfaction. Build and maintain strong relationships with strategic customers to address inquiries and resolve issues effectively. Drive strategic planning and digital transformation: Develop and implement scalable strategies to optimize order management processes, reduce lead times, and enhance service quality through technology integration and omnichannel solutions. Collaborate cross-functionally to enhance operations: Partner with sales, supply chain, finance, and customer service teams to align on goals, manage supply, and improve the quote-to-cash cycle across North American operations. Monitor performance and optimize resources: Establish and track key performance indicators (KPIs), deliver insights to senior leadership, and ensure effective resource planning to meet current and future demand across the region.

Requirements

• Bachelor Degree with 14+ years of experience or 12+ years with a Master’s Degree
• 4+ years’ experience directly leading a team and demonstrated past success in building high performing teams with a focus on people development
• Experience with Order Management Software Systems, including AI, automation and OCR
• Experience with process improvement and DBS, or lean six sigma

Responsibilities

• Lead and develop high-performing teams: Provide strategic leadership and mentorship to the order management team across the US and Canada, fostering a culture of accountability, continuous improvement, and operational excellence.
• Oversee end-to-end order management and customer experience: Manage the full order lifecycle—from processing to fulfillment—ensuring accuracy, timeliness, and customer satisfaction.
• Build and maintain strong relationships with strategic customers to address inquiries and resolve issues effectively.
• Drive strategic planning and digital transformation: Develop and implement scalable strategies to optimize order management processes, reduce lead times, and enhance service quality through technology integration and omnichannel solutions.
• Collaborate cross-functionally to enhance operations: Partner with sales, supply chain, finance, and customer service teams to align on goals, manage supply, and improve the quote-to-cash cycle across North American operations.
• Monitor performance and optimize resources: Establish and track key performance indicators (KPIs), deliver insights to senior leadership, and ensure effective resource planning to meet current and future demand across the region.

Benefits

• Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees