E-Commerce Manager

DELAWARE VALLEY FLORAL GROUP LLC•Mantua Township, NJ

3h•Onsite

About The Position

The Ecommerce Manager is responsible for managing and optimizing the DVFlora ecommerce platform to ensure a reliable, intuitive, and customer-focused online ordering experience. This role drives growth of the ecommerce channel while maintaining accurate product information, availability, and ordering details. The Ecommerce Manager works closely with Sales, Purchasing, Customer Service, and Operations to ensure the ecommerce site reflects current inventory, delivery schedules, and seasonal assortment changes, particularly during peak floral and holiday periods.

Requirements

Bachelor’s degree in Business, Communications, Information Systems, or a related field
Minimum of 3 years of experience in ecommerce, digital operations, product catalog management, or online customer experience
Strong familiarity with ecommerce platforms and content/catalog management tools
Experience working with product data, availability, and order workflows
Strong analytical, organizational, and communication skills
High attention to detail and accountability
Applicants must be legally authorized to work in the United States.
The company does not provide visa sponsorship for this position.

Responsibilities

Drive ecommerce channel growth, including overall sales, order size, and product mix profitability
Monitor ecommerce KPIs and customer usage patterns to identify improvement opportunities
Optimize site navigation and search functionality to improve customer efficiency
Ensure daily accuracy of product listings, pricing, images, pack sizes, UPCs, and availability
Maintain accurate delivery windows, cutoff times, shipping options, and availability messaging
Review and address customer feedback related to the online ordering experience
Execute seasonal and holiday ecommerce strategies based on purchasing data and customer demand
Partner with Operations to reflect location-specific inventory constraints and delivery updates
Ensure ecommerce content aligns with operational realities
Provide Sales teams with accurate online product information and ecommerce support
Collaborate with Purchasing, Customer Service, and Operations on product and availability updates
Maintain documentation for ecommerce workflows, standards, and processes