Senior Manager, Merchandising (Process Improvement)

CVS Health

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Bring your heart to CVS Health™ At CVS Health, we share a clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to delivering human‑centric health care in a rapidly evolving environment. How we deliver care is just as important as what we deliver. Guided by our Heart At Work Behaviors™, we empower colleagues to transform our culture, innovate with purpose, and build solutions that make health care more personal, convenient, and affordable. The Merchandising Process Improvement team drives enterprise value by reimagining and transforming critical, cross‑functional merchandising processes. The team identifies root causes of complex challenges, defines scalable future‑state solutions, and builds the tools, processes, and capabilities that unlock meaningful business impact — including initiatives that have delivered hundreds of millions of dollars in sales growth. As Senior Manager, Merchandising Process Improvement, you will identify high‑value improvement opportunities through data analysis, benchmarking, and fact‑finding, design future‑state solutions, and lead cross‑functional implementation. Success in this role requires strong strategic judgment, analytical rigor, and exceptional influence across functions and leadership levels, as well as the ability to quickly develop deep expertise across diverse business processes.

Requirements

• 5+ years of experience developing, implementing, and executing complex programs
• 5+ years of demonstrated leadership success in a competitive environment (retail experience preferred)
• Proven ability to influence stakeholders with and without formal authority
• Experience leading under pressure and adapting to evolving business needs
• Excellent written, verbal, interpersonal, and executive‑level presentation skills
• Strong cross‑functional collaboration across diverse teams and leadership styles
• Advanced proficiency in Excel and PowerPoint
• Bachelor’s degree or equivalent experience
• Ability to travel up to 20% based on business needs

Nice To Haves

• 10+ years of program and people leadership experience
• Experience in retail, healthcare, or pharmaceutical environments
• Demonstrated success solving highly complex problems in dynamic settings
• SQL capability preferred
• Consulting experience preferred
• Advanced degree (Master’s or higher)

Responsibilities

• Strategic Planning & Execution (30%): Develop actionable metrics and insights by leveraging data and leading first‑level analyses to uncover key business drivers and emerging trends. Drive effective planning and execution through disciplined project management across teams and functions. Influence and communicate effectively at all levels, including Senior Vice Presidents, through concise storytelling, executive‑ready presentations, and clear recommendations. Establish timelines, ownership, and interdependencies that enable teams to execute and deliver results. Navigate ambiguity and change while maintaining momentum toward strategic goals. Champion innovation by advancing ideas to VP and SVP leadership, balancing growth opportunities with financial risk and cost considerations. Monitor progress against strategic initiatives and KPIs, following up to ensure outcomes are achieved.
• Process Design, Evolution & Governance (25%): Conduct high‑quality analyses to identify sources of value and test hypotheses related to process improvement opportunities. Evaluate assumptions, methodologies, and downstream impacts to ensure insights are robust and defensible. Synthesize insights on current‑state processes to prioritize initiatives that deliver the greatest business value. Design scalable, sustainable processes, tools, and capabilities that support long‑term operational excellence.
• Stakeholder Influence & Change Management (30%): Use data and insights to influence stakeholders and drive informed decision‑making. Act as a change agent by embracing and promoting enterprise improvement initiatives across teams and partners. Break through implementation barriers by proactively addressing risks and constraints. Foster ethical conduct, compliance, and best‑practice adherence through clear policies and governance. Facilitate collaboration across functional teams to enable integrated, enterprise‑wide solutions. Track performance, retention, and KPI outcomes, providing recurring executive readouts in partnership with cross‑functional leaders. Develop and maintain standardized reporting views to monitor macro trends and key business drivers.
• Culture & Talent Development (15%): Lead with inclusion, empathy, and accountability, cultivating a culture that supports well-being and high performance. Set clear expectations and goals to drive engagement and results. Serve as a coach and mentor, supporting Individual Development Plans (IDPs) and developing high-potential talent. Leverage enterprise talent tools and development programs to build leadership capability and succession strength.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees