Senior Manager, Membership Operations (R&D)

athenahealth

27d • $126,000 - $214,000

About The Position

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Senior Manager — Membership Operations (R&D) Overview: Lead the strategy and day-to-day delivery of our membership program to drive acquisition, conversion, retention, and revenue. You will translate executive strategy into executable roadmaps, remove operational friction across product, engineering, and commercial teams, manage program-level risks and vendors, and deliver measurable business outcomes. You’ll be the operational engine that turns membership strategy into measurable growth. Your leadership will directly impact retention, revenue, and long-term customer value.

Requirements

• 7+ years program or project management experience, preferably in digital media, subscriptions, or monetization products.
• Demonstrated success owning cross‑functional programs that moved subscription or membership KPIs.
• Experience managing external vendors and complex integrations.
• Strong analytical orientation — comfortable defining KPIs, interpreting A/B tests, and using data to prioritize work.
• Excellent written and verbal communication; proven ability to influence senior stakeholders and align teams.
• Proactive problem-solver with strong organizational skills and experience in risk/issue management.

Nice To Haves

• Familiarity with membership/subscription economics (LTV, CAC, retention curves).
• Experience with product development lifecycle, Agile methodologies, and experiment-driven roadmaps.
• Background working with analytics tools (Amplitude, GA), product road mapping tools (Jira, Product Board)

Responsibilities

• Program strategy & roadmap: Help define membership KPIs (acquisition, conversion, churn, LTV), translate business priorities into a multi-quarter roadmap, and set measurable milestones.
• Cross-functional delivery: Lead end-to-end program execution by coordinating Product, Engineering, Design, Analytics, Marketing, and Ops to deliver features and experiments on schedule.
• Dependency & risk management: Proactively identify and resolve inter-team dependencies and program risks; implement escalation paths and contingency plans.
• Resource & vendor management: Allocate resources, manage third‑party vendor relationships, contracts, and SLAs to ensure timely, cost‑effective delivery.
• Stakeholder engagement & reporting: Communicate program status, risks, and business impact to senior leadership and sponsors through concise updates and executive presentations.
• Process & quality: Maintain operational standards, define repeatable processes (release cadence, change control, post‑mortems), and drive continuous improvement across the membership lifecycle.

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility.
• While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time.
• With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons.
• We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed