Senior Manager, Medical Education & Customer Relations EMEA & APAC

Bioventus•Amsterdam, NY

68d

About The Position

The Senior Manager, Medical Education and Customer Relations will be responsible for setting and executing Bioventus' EMEA & APAC Medical Education strategy for the PT/RT and Surgical Solutions pillars of the business. The Senior Manager will work in alignment with the Business Strategy, including working closely with Key Opinion Leaders (KOLs), HCP faculty, and internal stakeholders to implement high-quality peer-to-peer educational programs that drive learning of the safe and effective use of Bioventus products. The Senior Manager will develop and maintain meaningful, sustainable relationships with physicians and other stakeholders throughout all Medical Education projects, building trust and rapport by exemplifying Bioventus as a Company that is caring, ethical, trustworthy, and collaborative. Working alongside Marketing and R&D cohorts, the Senior Manager should also become knowledgeable of market trends and demands to ensure that appropriate voice of customer (VOC) integrates into the development of future products, clinical evidence or educational materials in support of unmet business needs. The Senior Manager of Medical Education & Customer Relations will lead strategic partnerships with the relevant professional societies, investment and resource allocation into Medical Education Programs and capital equipment placement through grants and sponsorship requests. This position will collaborate with other functions such as Professional Affairs, Marketing, Sales, Corporate Accounts, and Medical Affairs to prioritize Bioventus' Medical Education initiatives.

Requirements

4 year college degree required; advanced degree e.g., MBA preferred.
7 years of medical device industry experience, at least 2 of those years in Spine/Pain treatment/Restorative therapies, with direct experience or support role in Medical Education curriculum development and program execution
Knowledge, experience, and proficiency in running teaching institution programs for residents and fellows
Experience in developing meaningful surgeon/ortho doctors and other stakeholder relationships.
Experience working cross-functionally to gain alignment, execute and affect change.
Knowledge of healthcare industry laws, regulations, and guidelines (e.g., AdvaMed Code, CME)
Broad scientific, technical, and regulatory understanding of most of the functions involved in the development of medical devices
Effective management, interpersonal, communication, presentation, negotiation, and problem-solving skills
Experience in working in different countries in EMEA and or APAC.
Cadaver lab-based training experience
Other abilities including: 1) Drive for Results 2) Priority Setting 3) Strategic planning 4) Creativity 5) Agility 6) Customer focus 7) Team building 8) Dealing with ambiguity
Travel of up to 60%

Responsibilities

Identifies and develops programs, aligned with business strategy, to meet those needs by driving innovation in learning delivery based on adult education principles, best practices, and research.
Drives teaching institution programs, including a learning cadence of multi-disciplinary physician and staff events, journal clubs, and hands-on cadaveric labs. Collaborates with Marketing and Sales to execute a Follow-the-Fellows Program.
Manages live and virtual Medical Education platforms and activities including, but not limited to cadaver courses, academic journal clubs and didactic dinners, in-person educational events, sponsored labs and symposia at conferences, and other Med Ed platforms supported by Bioventus.
Ensures all Medical Education programs and corporate meetings are in compliance with CME guidelines, AdvaMed code of ethics, the company's code of ethics/GPPs, FDA, MDR and all other regulated programs.
Leads logistics, travel, hotel, and communication to HCPs related to Medical Education activities.
Utilizes the Bioventus organizational processes and systems to analyze and report out relevant key performance indicators pre- and post-course to determine improvements for future programs on an ongoing basis.
Manages recruitment, with partnership of Marketing and Sales teams, of HCP delegates for all Bioventus Medical Education programs.
Evaluates current medical education trends and educational needs within the industry and for the company.
Proactively engages, develops, and maintains relationships with key surgeon and other stakeholders to meet business needs and suggests suitability for HCP engagement.
In collaboration with Professional Affairs, advises selection of faculty for Medical Education programs.
Manages KOL relationships and partners with HCP faculty to develop content for and execute delivery of all Medical Education programs.
Person will collaborate with the Global Medical Affairs and Medical Education teams to ensure best practices and programs are applied within EMEA/APAC