Senior Manager, Marketing Program Management

Global Payments Inc. • Atlanta, GA

1d

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. The Marketing Program Manager will play a key role within the Merchant Marketing organization to proactively plan, prioritize and manage the delivery of marketing initiatives within their assigned territories and direct reports. This role will collaborate with stakeholders, project managers and creative leads on complex workstreams to ensure the consistency, efficiency and impact in support of business goals. This role will have direct reports of Project Managers who will support the execution of work. What Part Will You Play? Strategic Planning: Facilitate and support end-to-end planning and prioritization of integrated marketing programs involving creative, digital, content and external partners Ensure strategic alignment by stakeholders prior to moving into execution Serve as the connective tissue across related projects, ensuring alignment on goals, timelines and resource needs Stakeholder Communication: Provide regular updates and communications to stakeholders on program progress and delivery Host recurring status meetings and document prep/follow-up action items and decisions in a timely manner Escalate and negotiate trade-off decisions in a timely manner Campaign Execution: Lead and collaborate with project managers on the execution of scaled marketing campaigns, including integrated, digital, event, email, print and social media campaigns and deliverables Aid in scoping and right-sizing individual deliverables Recommend workflow optimizations to improve efficiency across related projects Resource Management: Collaborate with other Program Managers and Project Managers to proactively plan for dependencies and manage timelines across shared resources Risk Management: Identify and remove blockers, escalate issues appropriately and ensure cross-functional communication flows smoothly Performance Tracking: Develop, monitor, and optimize utilization and other key metrics across in-house and external resources Leadership: Ability to lead and motivate direct reports and peers and collaborate effectively with various stakeholders Provide coaching to direct reports and takes ownership of overall delivery Builds and maintains strong relationships with direct reports, peers and senior/executive-level leads What Are We Looking For in This Role? Minimum Qualifications Bachelors degree in Marketing or a related field 7-10+ years’ experience in marketing/advertising project/program management, and team leadership is essential Preferred Qualifications Project Management Professional (PMP) or equivalent What Are Our Desired Skills and Capabilities? Proven success effectively facilitating planning, prioritization and trade-off decisions in a cross-functional team environment Exceptional attention to detail, ability to manage large volumes of stakeholders and projects, ability to meet deadlines and excellent organizational skills Strong verbal and written communication skills; ability to influence at all levels Demonstrated ability to develop and manage planning calendars and project details Expert user of project management platforms (e.g., Wrike, Workfront, Monday.com) Solutions-oriented; strong analytical and problem-solving skills Able to work independently and manage own workload At Global Payments our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood. Benefits: Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship. Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. Welcome to your candidate home! We are excited that you are exploring opportunities with Global Payments and look forward to learning more about you! From here, you can track the progress of your application, stay up to date on any next steps and keep your contact information current. At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook. Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected] EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [email protected].

Requirements

• Bachelors degree in Marketing or a related field
• 7-10+ years’ experience in marketing/advertising project/program management, and team leadership is essential
• Proven success effectively facilitating planning, prioritization and trade-off decisions in a cross-functional team environment
• Exceptional attention to detail, ability to manage large volumes of stakeholders and projects, ability to meet deadlines and excellent organizational skills
• Strong verbal and written communication skills; ability to influence at all levels
• Demonstrated ability to develop and manage planning calendars and project details
• Expert user of project management platforms (e.g., Wrike, Workfront, Monday.com)
• Solutions-oriented; strong analytical and problem-solving skills
• Able to work independently and manage own workload

Nice To Haves

• Project Management Professional (PMP) or equivalent

Responsibilities

• Facilitate and support end-to-end planning and prioritization of integrated marketing programs involving creative, digital, content and external partners
• Ensure strategic alignment by stakeholders prior to moving into execution
• Serve as the connective tissue across related projects, ensuring alignment on goals, timelines and resource needs
• Provide regular updates and communications to stakeholders on program progress and delivery
• Host recurring status meetings and document prep/follow-up action items and decisions in a timely manner
• Escalate and negotiate trade-off decisions in a timely manner
• Lead and collaborate with project managers on the execution of scaled marketing campaigns, including integrated, digital, event, email, print and social media campaigns and deliverables
• Aid in scoping and right-sizing individual deliverables
• Recommend workflow optimizations to improve efficiency across related projects
• Collaborate with other Program Managers and Project Managers to proactively plan for dependencies and manage timelines across shared resources
• Identify and remove blockers, escalate issues appropriately and ensure cross-functional communication flows smoothly
• Develop, monitor, and optimize utilization and other key metrics across in-house and external resources
• Ability to lead and motivate direct reports and peers and collaborate effectively with various stakeholders
• Provide coaching to direct reports and takes ownership of overall delivery
• Builds and maintains strong relationships with direct reports, peers and senior/executive-level leads

Benefits

• Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service.
• To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level