Senior Manager-Marketing Business Operations

American Express•Salt Lake City, UT

2d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment. The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It also markets small business banking and B2B solutions. How will you make an impact in this role? The Senior Manager, Marketing Business Operations will be responsible for helping lead GCSM into the next phase of operational excellence and control management. This individual will ensure day-to-day operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs. The Sr. Manager will be focused on ensuring control management is embedded in the day-to-day operations of our organization and will engage in the continual improvement of business processes to mitigate operational risks. This role will be required to work cross-functionally with key stakeholders from across the enterprise including GCS Control Management Governance, ECMX, EDDS, Marketing Transformation Office, and Technology to ensure proper control management.

Requirements

5-7 Years exposure to or experience with operational risk management (e.g., within Control Management, Risk, and/or Internal Audit function). Understanding of critical operational risk management lifecycle activities.
Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.
Exceptional oral and written communications skills.
Positive “roll-up your sleeves” attitude, a proactive mentality, and a passion to win required.
Highly organized, great attention to detail, with the ability to manage multiple workstreams simultaneously and high personal accountability.
Exposure to or familiar with operational risk management lifecycle / control management activities.
Strong internal partner management skills with proven ability to influence & negotiate.
Strategic, analytical, problem-solving mindset; ability to problem solve and make decisions or drive to fast resolution.
Proven experience in process improvement, operational excellence, or related field.
Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.

Responsibilities

Foster a culture of risk awareness and ongoing improvement within GCSM.
Facilitate the understanding and use of the risk governance framework through regular communication.
Enable and monitor the integration of changes in the Operational Risk framework.
Prepare and present detailed reports on Operational Risk Management (ORM) metrics, issue/finding status, trends, and outcomes.
Support the day-to-day internal and external exam management process, working with the GCSM and Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence).
Conduct independent root cause analyses focused on identifying underlying process vulnerabilities that require risk reduction measures to prevent potential Operational Risks (ORs), with a focus on the most common or high-risk issues and/or losses to prevent recurrence and inform control design/ enhancement.
Provide strategic direction to senior management on process risk issues and mitigation strategies.
Own and manage all BU Risk and Control Self-Assessment (RCSAs) to ensure they are accurately followed.
Support GCSM with design of controls and processes, including modifications to enhance processes/controls to improve proactive risk mitigations.
Be a key leader for sharing insights, better practices, themes, etc. across GCSM.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities