Senior Manager, Legal Operations

Disney•Burbank, CA

About The Position

About The Role and Team: The Senior Manager, Legal Operations, is responsible for managing multiple Management Operations workstreams in support of the General Counsel's strategic commitment to Operational Excellence, Inclusion and Development. In collaboration with the Director of Legal Operations and peers, the Senior Manager, Legal Operations will be responsible for leading a team that explores new technology with a heavy emphasis on AI tools. This includes identifying tools, arranging pilots, measuring potential ROI; recommending changes and coordinating testing and training. This work includes acting as a liaison between legal and IT in support of the growth of our robust and seamless portfolio of Legal technology. The Senior Manager, Legal Operations New Technology (Tech) will provide collaborative leadership of initiatives that arise in support of the objectives of the department, helping to ensure smooth and optimize operations within the full department.

Requirements

At least five (5) years' work experience in a legal or IT position developing, implementing, and supporting legal solutions and services, with increasingly responsible supervisory/management experience.
Ideally, the candidate also has experience managing other managerial/supervisory personnel.
Deep experience with Legal technology including AI
Demonstrated experience in leading project work and managing people
Able to communicate clearly and effectively to a diverse array of audiences, including senior executives
Capable of leading projects across teams
Ability to prioritize and multitask while meeting tight deadlines.
Ability to coordinate and liaise with multiple departments using strong project management skills.
Passionate about transforming business operations using technology with complimentary process and creating a culture of continuous improvement
Knowledgeable about Legal concepts and processes
Curious about data and the ability to analyze programs effectively
Proven ability to scale programs and grow them effectively
Experience developing teams and working with individuals early in their careers
Experience developing strategic or departmental planning materials that required consensus gathering from multiple constituents.

Nice To Haves

Preferred experience with Legal and/or IT functions

Responsibilities

Identify/Measure/Test/Implement Legal Tech Portfolio
Research new legal tech and partner with teams in and outside of legal to ensure alignment
Gather requirements to add tools
Create cohesive and comprehensive strategy with corresponding 1, 5 and 10 year plans
Plan necessary change management and process changes to complement the technology changes
Ensure compliance with all internal standards, policies and best practices
Regularly measure and report on legal tech value
Create and conduct communication plans to socialize changes
Collect, organize, prioritize, and project manage dozens of transformational leads and make recommendations based upon ROI data
Stay connected to and leverage enterprise technology transformation
Identify ways to improve collaboration with law firms and business
Develop team members to optimize team productivity and effectiveness as well as employee experience
Pave the way for success for team members as they chart new or sensitive territory
Provide guidance on escalated issues
Oversee support teams and ensure their effectiveness
Ensure proper documentation is maintained
Partner with Enterprise IT support teams to remain compliant and to avoid conflicting changes
Lead strategic partner discussions with stakeholders at all levels within and outside legal
Contribute or lead initiatives as they come up that relate to the objectives of the department
Ensure smooth and thorough communications are flowing within the department