Senior Manager, Lease Administration

JLL•Pittsburgh, PA

4d•Remote

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: Dallas, TX,Pittsburgh, Bedminster, NJ or Remote Dallas, TX, Pittsburgh, PA or Bedminster, NJ are preferred locations for this position. If candidates are located in any of these areas, there would be an on-site requirement. Candidates located outside of these cities will also be considered. JLL’s Lease Administration platform supports a diverse set of client needs from basic management of lease abstractions and critical dates to full financial management of landlord invoices and reconciliation audits. We provide comprehensive knowledge and access to data across the portfolio that enables our clients to make strategic real estate decisions that support and enhance their core business. The Senior Manager is responsible for overseeing and managing the on-site and remote work force to ensure the delivery of professional and quality lease administration Services. Currently we are seeking a Senior Manager to join our global client-dedicated Lease Administration account team.

Requirements

The Senior Manager position requires 10+ years of lease administration, retail lease administration and/or equivalent contract administration / management experience.
The Senior Manager must possess strong interpersonal and customer service skills for daily interactions; must demonstrate exceptional leadership skills, attention to detail and excellent written and verbal communication skills.
Bachelor’s Degree with at least 10 years of work experience in Lease Administration, Real Estate Accounting or Property Management (of which at least 5 years is Lease Administration or closely related)
5 years experience in a supervisory role
Strong financial/analytical skills
Ability to interpret complex commercial lease language
Problem solver and critical thinker
Ability to support multiple teams and projects simultaneously
Independent worker and team player
Strong organizational skills
Superior attention to detail
Ability to process work quickly, accurately and with changing priorities
Excellent verbal and written communication skills
Advanced Proficiency in Microsoft office suite
Advanced knowledge of accounting practices
Willingness for light travel
Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

The individual must possess the ability to address and resolve any questions or issues regarding Client's operation or delivery of the Work with Client's Representative, including evaluating the existing workforce, interviewing, and hiring potential candidates.
Serving as Executive Relationship manager and point of client escalation, attending meetings with Company's Representative or other Company personnel to discuss the Work, process improvements, system enhancements and/or special projects
Communicating with the Jones Lang LaSalle Account Executive on important issues on on-going performance
Assuming primary responsibility for client satisfaction of lease administration teams
Overseeing the performance, career development and deliverables for as many as 6 internal teams through the supervision of multiple team Managers and/or Supervisors
Assuming responsibility for timeliness and accuracy of client reporting, including compiling and/or comparing results of Key Performance Indicators (KPI's), no less than quarterly with Client’s Representative, and providing data analysis and recommendations if necessary
Ensuring account teams are complying with both Client and JLL internal controls and compliance steps, ensuring immediate mediation of errors and putting performance plans in place as necessary, and reviewing with Client’s Representative as required
Supporting Client M&A activity, working directly with the Client and Account Delivery Teams to ensure appropriate integration into the ongoing business structure
Working with LA team Managers and Supervisors to ensure knowledge sharing and cooperation between the teams and all employees. Encourage teamwork. Support delivery teams to ensure or exceed all performance indicators, internal and client
Developing and implementing work methods and procedures, including written training documents
Documenting and sharing best practices and participating in efforts to document and strengthen internal controls and improve data quality
Collaborating with Global Compliance Manager and Americas Compliance team to ensure that business has appropriate risk management process in place, driving on going internal audit program and ensuring ongoing compliance with SOC1
Managing any potential financial exposures resulting from service delivery issues and collaborate with legal, finance and account delivery teams to ensure appropriate treatment, tracking and closure
Ensuring compliance with Client FASB requirements
Providing assistance to the national lease administration group when requested