Senior Manager, Learning Programs & Delivery

DeepIntent•New York, NY

About The Position

DeepIntent is seeking an experienced Senior Manager, Learning Programs & Delivery to join our Learning & Development team. This role will play a critical part in enabling both our clients and internal commercial teams through high-impact, instructor-led training programs. The Senior Manager will be responsible for designing, delivering, and continuously improving bespoke in-person and virtual training experiences that drive product adoption, client satisfaction, and revenue performance. This individual will work cross-functionally with Sales, Client Success, Product, and Marketing to ensure training content aligns with business goals, product strategy, and market needs. This role requires a confident, polished facilitator who is equally comfortable leading client-facing workshops as they are enabling internal sales and client success teams.

Requirements

6+ years of experience in training, learning & development, sales enablement, client education, or a related role, preferably within ad tech, digital media, SaaS, or healthcare advertising.
Proven experience delivering live and virtual, instructor-led training to both client-facing and internal audiences.
Strong understanding of the sales cycle and post-sales client journey, with the ability to tailor training to different roles and personas.
Exceptional presentation, facilitation, and storytelling skills, with confidence leading sessions for senior-level stakeholders.
Demonstrated ability to translate complex technical or product concepts into clear, engaging, and actionable learning experiences.
Experience collaborating cross-functionally with Sales, Client Success, Product, and Marketing teams.
Highly organized and detail-oriented, with the ability to manage multiple training programs and stakeholders simultaneously.
Comfortable working in a fast-paced, high-growth environment with evolving priorities.
Strong verbal and written communication skills, including the ability to develop professional training materials and documentation.
Proficient with PowerPoint, Word, and Excel; experience with LMS platforms and virtual training tools is a plus.
Willingness to travel as required for client and internal training sessions.
Instructional design experience, including the ability to structure learning journeys aligned to adult learning principles.

Nice To Haves

Experience with e-learning authoring tools such as Articulate Rise (or similar).
Experience designing and deploying microlearning programs using tools such as Qstream or equivalent platforms.
Familiarity with learning analytics and reinforcement strategies to improve knowledge retention and behavior change.

Responsibilities

Develop and deliver bespoke in-person client training sessions on the DeepIntent platform, healthcare advertising, and industry best practices.
Convert existing online certification and e-learning programs into engaging, instructor-led, in-person training experiences.
Design and conduct in-person and virtual onboarding and enablement programs for new hires across Sales, Client Success, and other teams.
Partner closely with Sales and Client Success leadership to develop training that supports revenue goals, sales effectiveness, and client retention.
Lead live product demonstrations, workshops, and role-based training sessions for internal and external audiences.
Assess training needs by gathering feedback from stakeholders, analyzing performance gaps, and aligning programs to evolving business priorities.
Measure training effectiveness through feedback, assessments, and performance indicators, and continuously iterate on content and delivery methods.
Serve as a subject matter expert on the DeepIntent platform and healthcare ad tech landscape, staying current on product updates and industry trends.
Leverage generative AI tools to accelerate content creation, personalize learning experiences, and improve training efficiency and scalability.
Develop and manage microlearning campaigns to support, reinforce, and extend the impact of live training programs.
Collaborate with Product, Marketing, and Analytics teams to ensure training content is accurate, up-to-date, and strategically aligned.
Establish and document best practices for instructor-led training and sales enablement across the organization.
Travel as needed to deliver on-site client trainings, industry events, and internal team sessions.