Senior Manager, Learning & Development

Valon Mortgage • Phoenix, AZ

2d

About The Position

As Senior Manager, Learning & Development, you will provide strategic and operational leadership for learning initiatives that support all mortgage servicing departments. This role is responsible for owning the end-to-end learning strategy while remaining actively engaged in content creation, facilitation, and execution. You will lead and develop a team of trainers while personally setting the bar for training quality, consistency, and effectiveness. This role will build upon the foundation established by the previous leader, bringing stronger strategic direction, scalable content development, and elevated leadership rigor to Valon’s learning programs. The Senior Manager will oversee New Hire Orientation, Manager and Leadership training, and ongoing compliance and role-based training for individual contributors. Success in this role requires the ability to operate at both a high strategic level and a hands-on, day-to-day level in a fast-paced, high-growth environment.

Requirements

• 5+ years of progressive experience in Learning & Development, training, or enablement, including leadership experience.
• Experience operating in a high-growth, fast-paced environment.
• Proficiency with Google Docs, Sheets, Slides, and Gmail.
• Experience with learning platforms such as Lessonly, Classroom, and Google Meet.
• Exceptional written, verbal, and facilitation skills.
• Strong organizational skills with the ability to manage multiple priorities and adapt to change.
• Self-motivated, collaborative, and confident, influencing stakeholders at all levels.
• Availability to collaborate and participate in regularly held in-person meetings.
• Minimum High School Diploma or GED required.

Nice To Haves

• Deep expertise in mortgage servicing operations and terminology.
• Proven experience designing and scaling training programs in call center or servicing environments.
• Strong instructional design and content development background.
• Experience leading trainers and developing managers and frontline leaders.
• Demonstrated ability to balance strategic vision with hands-on execution.
• Bachelor's degree preferred.

Responsibilities

• Own the Valon Mortgage Servicing learning strategy, aligning programs with business goals, regulatory requirements, and operational priorities.
• Partner with leaders across CX, Operations, Compliance, and Legal to identify skill gaps and learning needs.
• Build and scale effective learning programs with clear success metrics.
• Design and evolve training for new hires, role-based learning, leadership development, and compliance.
• Develop and review high-quality training materials and assessments.
• Facilitate engaging virtual and in-person training, including New Hire Orientation and manager programs.
• Lead, mentor, and develop a team of trainers and learning professionals.
• Set priorities and balance near-term training needs with long-term program development.
• Implement assessments and certifications to validate readiness and compliance.
• Analyze training outcomes and incorporate feedback to improve effectiveness.
• Partner with Compliance and Legal to keep training content current and audit-ready.
• Oversee training on mortgage servicing systems and internal tools.
• Leverage learning platforms to deliver scalable learning experiences.
• Track required training hours for each associate, which will include a combination of regulatory and operational training

Benefits

• Competitive salary and a 401(k) plan—with a 4% annual match!
• 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits and an EAP for additional support!
• In-office snacks and drinks (and Bagel Fridays)!
• We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED