Senior Manager, Last Mile

Transportation Management Services Inc•Kansas City, MO

11d•Remote

About The Position

We are seeking a skilled and experienced Senior Manager, Last Mile to lead the planning, coordination, and delivery of last mile operations for a world-class transportation program at a major international sporting event. The Last Mile is the critical link between transport hubs and venue entrances, and this role ensures those final connections are safe, efficient, accessible, and engaging for all client groups. Working in close collaboration with venue teams, transport partners, and security providers, the Senior Manager will create seamless crowd movement and a positive arrival and departure experience.

Requirements

Proven leadership and experience in last mile planning and operations, knowing the importance of building strong partnerships across a diverse range of stakeholders
Motivates and manages multi-agency teams effectively during planning and live operations
Responds quickly and effectively to operational challenges. Prioritizes safety, efficiency and customer experience and balances immediate operational needs with longer term objectives
Excellent knowledge of the passenger transport industry in one or more of the following areas (Bus, Coach, Chauffeur, Taxi, Rail, Fleet, etc.)
Ability to translate complex operational requirements into clear, actionable plans
Empathetic to culturally diverse audiences
Lead and attend meetings always representing TMS with the highest standard. Ensure timely response to all communications and maintain all documentation in company files and folders and sharing key documentation as required
Flexibility in working hours – no two days are the same. Be willing to work flexible and extended hours throughout the event period
University degree or equivalent professional experience
Proficient in English (written and oral)
Preferably 8-10 years of progressive responsibilities and work-related experience, and any combination of education and training, which provide the required knowledge, skills and abilities to perform the essential functions of the job, combined with demonstrated professional growth and achievement
Previous involvement in complex event operations, preferably at FIFA World Cup™ or Olympics scale or equivalent
Experience of working in International and US major events, preferably within a transport, venue or logistics planning capacity
Demonstrated success in planning and delivering large-scale pedestrian movement or access operations and crowd management
Strong understanding of public safety, accessibility, and crowd dynamics
Advanced skills in writing operational and readiness plans, and post event reporting
Strong business acumen and transport language
Advanced working knowledge of Microsoft Office 365 software