Senior Manager, Landscape Strategy & Operations

ServiceTitan•Glendale, CA

About The Position

The Senior Manager - Landscape Strategy & Operations is an integral role on the GTM Strategy & Operations team contributing to ServiceTitan’s expansion in our Landscape Market. S/he will work daily alongside senior stakeholders including ServiceTitan’s GM of Landscape, driving highly visible and critical strategic initiatives across the customer lifecycle. The individual has a well-rounded background - including analytic rigor, project management, and a mix of strategic and operational work. S/he will be able to quickly jump in and take day-to-day ownership of key strategic initiatives and their outcomes. At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. Recognized by Forbes as one of the top cloud companies, we use our deep industry knowledge and technical expertise to develop solutions that empower everyday entrepreneurs to grow and scale their businesses. While our vision is bold, we always stay humble. Join us. We’re just getting started.

Requirements

5+ years of work experience in a combination of high growth tech companies and/or management consulting
Experience conducting quantitative and qualitative analyses (e.g. customer research, data analysis, customer segmentation strategies, competitive assessments, etc.)
Ability to effectively manage multiple businesses across a variety of platforms and data sets
Ownership over measuring weekly, monthly, and quarterly performance and forecasting to understand customer satisfaction, engagement, challenges, and opportunities
Ability to distill complex issues into concrete action plans; manage execution; and drive results
Energized by ambiguity and dynamic working environments that provide a diverse experience and opportunity to tackle different problems
Knows how to balance getting the details right while still moving fast
Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels

Nice To Haves

Functional experience in operations/business operations, strategy and/or growth within the SaaS space is preferred

Responsibilities

Ideate and lead deep dives / analysis (in collaboration with cross functional partners) into highest priority strategic topics (e.g. top accounts outreach, pricing model, onboarding simplification)
Own high impact initiatives and drive from opportunity identification/strategic incubation to ongoing execution and iteration
Drive day-to-day operations, program management and strategic pivots for your initiatives
Partner cross-functionally with Product, Demand Generation, Sales, Post-Sales, and Finance as a steward of the programs you own and their full-lifecycle outcomes
Support development of priorities, resource planning, goal setting for the Landscape markets (Annual/3 year planning)
Present insights, status updates and recommendations to senior leaders and cross-functional stakeholders to drive decision making

Benefits

Flexible time off with ample learning and development opportunities to continue growing your career.
Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
Great work is rewarded through Bonusly, peer-nominated awards, and more.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
FSA and HSA
401k match
Telehealth options including memberships to One Medical.
Parental leave and support
Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
On demand maternity support through Maven Maternity
Free breast milk shipping through Maven Milk
Pet insurance
Legal advisory services
Financial planning tools