Senior Manager, IT Communications

Simpson Thacher & Bartlett LLP•New York, NY

7d•$190,000 - $215,000•Hybrid

About The Position

The Senior Manager of IT Communications leads the firm’s efforts to plan, communicate, and drive adoption of technology changes. This role is responsible for developing change strategies, overseeing IT-related communications, and ensuring users are prepared for new systems, tools, and processes. The role also manages the IT Communications team, providing direction, coaching, and support to help deliver clear, timely messaging across IT initiatives. It involves close collaboration with IT project teams, business stakeholders, and the IT Training team to support successful rollouts and long-term adoption.

Requirements

Experience leading user-facing change for IT initiatives such as application rollouts, upgrades, or system/process changes
Strong understanding of how users adopt and adapt to new technology in a business setting
Proven ability to manage internal communications for technology initiatives, including supervising communications professionals
Working knowledge of training strategies and how they support user adoption
Skilled at working across technical and business teams, including project managers, developers, trainers, and stakeholders
Excellent communication, planning, and stakeholder engagement skills
Comfortable managing multiple projects and shifting priorities
6–8 years of experience in IT change management, user adoption, internal communications, or training
Bachelor’s degree in Business, Communications, Information Systems, or a related field

Nice To Haves

Change Management certification (e.g., Prosci, ADKAR)

Responsibilities

Lead change and adoption planning for firmwide IT projects and technology rollouts
Define and maintain consistent change management methods, tools, and templates to support IT-driven initiatives and user adoption
Identify user impact, stakeholder groups, and the right adoption approach for each initiative
Manage the IT Communications team, setting priorities and supporting their professional development
Direct the IT Communications team to plan, review, and deliver user-focused messaging for IT initiatives
Partner with IT Training to coordinate learning resources and support user readiness
Develop and manage integrated change and adoption plans, including communications, training, and stakeholder engagement
Align change activities with project timelines and IT delivery processes
Gather business feedback and adjust messaging or support plans as needed
Monitor adoption outcomes and share insights to improve future rollouts
Help build and maintain templates, processes, and standards for repeatable change execution