Senior Manager - Investigations and Compliance

StubHub • New York, NY

5d • Hybrid

About The Position

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. In order to protect StubHub’s customers, employees, and marketplace at global scale, StubHub is seeking a Senior Manager, Investigations and Compliance to own the company’s most critical risk, safety, and regulatory moments. This role is a senior, highly trusted operator who leads complex criminal investigations, internal misconduct matters, and regulated payments compliance with a high degree of autonomy and judgment. The Senior Manager, Investigations and Compliance operates at the intersection of Legal, Trust and Safety, Payments, InfoSec, and Executive Leadership, serving as the primary escalation point when issues move beyond routine operations and require decisive action, external engagement, and calm leadership under pressure. This is an operational investigations role, not a policy or audit function, and is best suited for someone who has already navigated real-world incidents in a scaled consumer marketplace or fintech environment and knows how to balance speed, safety, and compliance without slowing the business.

Requirements

• You have led complex criminal, fraud, and misconduct investigations in a consumer technology, marketplace, or fintech environment, operating with confidence in high ambiguity and high stakes situations.
• You have served as a primary point of contact for law enforcement and regulators, managing subpoenas, search warrants, records production, affidavits, and testimony, and developing criminal cases and referrals for prosecution.
• You bring hands-on experience owning or operating AML, KYC Enhanced Due Diligence, and sanctions programs tied to regulated payment flows, and have partnered closely with Legal, Trust and Safety, and Security teams to mitigate risk.
• You have demonstrated strong judgment, executive presence, and the ability to convert investigations into preventative controls rather than policy overhead, with certifications such as CFE, CAMS, or Wicklander Zulawski strongly preferred.

Responsibilities

• You will own StubHub’s most critical investigations and compliance escalations end-to-end, serving as the primary escalation point for law enforcement engagement, internal employee misconduct, insider threat activity, and safety incidents involving employees and executives.
• You will lead criminal investigations, manage subpoenas and search warrants in partnership with Legal, act as Custodian of Records, and represent StubHub with external law enforcement and industry partners.
• You will oversee operational compliance programs across AML, KYC Enhanced Due Diligence, and OFAC sanctions to meet regulatory and third-party payment requirements.
• You will partner cross functionally with Trust and Safety, Payments, InfoSec, and Executive Leadership to assess risk, respond decisively to incidents, and translate investigative findings into durable controls and prevention strategies that protect StubHub without introducing unnecessary friction to the business.
• Lead investigation and response efforts related to external legal threats, including pre-litigation matters, adversarial actors, organized fraud rings, and coordinated abuse targeting the platform, employees, or brand, in close partnership with Legal.
• Proactively identify and assess emerging legal and regulatory risk patterns, translating investigative insights into mitigation strategies that reduce the likelihood of litigation, enforcement action, or reputational harm.

Benefits

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact.
• Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed.
• Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees