Senior Manager, Inside Sales (Remote)

Insulet Corporation

1d•Remote

About The Position

The Senior Manager, Inside Sales position will provide leadership to a team of Inside Sales managers/supervisors. The Senior Manager will be responsible for implementing strategies that balance internal operations and efficiency objectives, regulatory requirements, customer advocacy and customer pipeline management. This position will manage the day to day operations of the inside sales team including but not limited to; coaching and developing both managers and representatives on daily job activities, implementing programs supporting team engagement levels, driving and supporting training initiatives for efficiency and effectiveness, ensuring accountabilities to metrics and productivity measurements, call quality assurances and HIPAA verifications, and the development and performance of inside sales representatives. In addition, this role will work cross functionally with internal departments to ensure customer support and satisfaction, compliance and product quality deliverables, and budgetary objectives are achieved.

Requirements

10+ years' work experience, to include 5+ years' experience in sales and 3+ years' experience leading leaders
Bachelor’s Degree

Nice To Haves

Management of an inside sales center (or equivalent experience) with vendor management, retail and mail order pharmacy experience, and partner relationships as a critical component.
Experience implementing complex product training across a diverse work team (internal and external).
Experience developing scripts, technical documentation, and training as well as quality and compliance management, coaching, and feedback to management team.
Strong analytical skills, with prior experience analyzing call metrics.
Familiarity with diabetes industry or strong basic knowledge of the disease and treatment is very helpful.
Excellent communication and leadership skills are necessary to effectively manage this department.
Able to appropriately coordinate internal resources so ensure internal sales team coverage across the country
Strong hands-on computer and analysis skills.
Position will require some business travel to pharmacy/Vendor partners, Salt Lake City, Nashville, and field travel (multi-day overnight business trips required as needed).

Responsibilities

Create and communicate a vision and strategy for the department.
Demonstrate and lead by driving for the desired outcomes and sales results.
Establish and communicate clear performance expectations.
Coach, develop and manage the inside sales leadership team against key performance indicators and target objectives.
Identify and recruit strong candidates and create an inspirational environment and culture.
Provide and promote continuous improvement initiatives and innovative ideas to drive efficiencies and positively impact business results.
Promote an environment where information and knowledge are freely shared between individuals and departments, and utilization of reporting tools helps inform good business decisions.
Drive increased effectiveness and efficiency in key business processes and ensure team achieves daily, weekly, and monthly commercial metrics and KPI’s
Responsible for developing the communication network and interface between Inside Sales and relevant internal departments that allow Insulet to meet all complaint reporting requirements, shipping sales goals and customer service objectives.
Responsible for managing the timely, accurate exchange of information for reporting purposes and develop programs targeted at improving process efficacies.
Develop plans for resourcing support including budget, headcount, skills/competencies, training requirements and performance standards. This includes indirect management of staff with external partners (assist Rx).
Responsible for field and customer satisfaction, responsiveness, and escalation management.
Performs other duties as assigned.