Inside Sales Manager - Snapshot (Remote)

Waste Management, Inc. (WM)•Phoenix, AZ

8h•$87,900 - $122,000•Remote

About The Position

Leads and manages Inside Sales Representatives across multiple Market Areas, driving revenue growth through expert sales of WM services via telephone. This role combines strategic oversight with hands-on leadership to develop high-performing sales teams and implement targeted sales and marketing initiatives that align with customer needs and business objectives.. This position is a remote opportunity that will require occasional travel to the Phoenix Sales Center office.

Requirements

Must live and work in the US.
Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED and four (4) years of relevant experience.
Three (3) years of business-to-business sales management, plus three (3) years in direct business-to-business sales or a minimum two (2) years of inside sales management experience (in addition to education requirements).

Nice To Haves

Five years or more of experience in a call center environment
Sales leadership experience
Someone who has experience driving revenue results.

Responsibilities

Supervise and mentor Inside Sales Representatives across various Market Areas, fostering a culture of performance, accountability, and continuous improvement.
Partner with cross-functional teams to align sales strategies with broader organizational initiatives and ensure seamless execution.
Establishes and maintains a high level of customer satisfaction on all sales transactions.
Monitor sales metrics, analyze performance data, and provide actionable feedback and coaching to drive individual and team success.
Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.
Develops and executes ongoing training that provides both formal training and informal coaching sessions to all Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. Updates all Inside Sales Representative reference material as appropriate.
Participates in training and coaching the Inside Sales staff.
Assists in the communication and maintenance of the Market Area's pricing and service strategies.
Design and implement effective sales and marketing programs tailored to current and emerging customer needs, market trends, and business goals.
Works with the Market Area Sales Manager to develop and implement strategies to up sell and cross sell to customers via outbound calls. Communicates goals to Inside Sales Representatives.