Senior Manager Infrastructure (Compute & Storage) Service Delivery
About The Position
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary This position is responsible for leading 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Driving the use of analytics to improve service, availability, and customer interactions; driving incident resolution and issues escalated by vendors. Transitioning knowledge from design / build teams; driving operational vendor performance management.
Requirements
- Bachelor's degree and 7 years' Information Technology experience OR 11 years' Information Technology experience.
- 3 years in IT Infrastructure and Operations management and/or leadership.
- Experience in Compute & Storage platforms.
- Experience in of ITIL v3 framework
- Experience in ITSM systems.
- Customer service oriented.
- Adaptability and ability to introduce / manage change.
- Drive conflict management in high pressure situations.
- Performance / metrics-driven decision making.
- Problem solving / analytical thinking.
- Experience in supplier management.
- Decision making and negotiation.
- Employee development.
- Incident management.
- Problem Management / RCA.
Nice To Haves
- Bachelor degree in Information Technology or Engineering.
- Continuous improvement.
- Knowledge of required technologies (including 3rd party solutions).
Benefits
- At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.
- Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Insurance Carriers and Related Activities
Number of Employees
5,001-10,000 employees
