Senior Manager, In-Store Experience

SharkNinja•Needham, MA

About The Position

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. , the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world . Role Summary The Senior Manager, In-Store Experience – Americas owns the strategy, execution, and scaling of SharkNinja’s in-store presence across the Americas. This role is responsible for ensuring that all field execution, brand ambassadors, promoters, beauty advisors, service labor, and major retail buildouts, is delivered consistently, efficiently, and in alignment with Sales priorities. This is a leadership role designed to reduce execution risk, improve conversion at shelf, and enable scalable growth , particularly as SharkNinja expands across LATAM. Mission Deliver best-in-class in-store execution across the Americas by centralizing ownership of field labor and service programs, ensuring Sales strategies translate into consistent, high-quality experiences for retailers and end consumers. Why This Role Exists As SharkNinja’s retail footprint grows in complexity and geography, in-store execution can no longer be managed through a single-market or project-by-project model. This role provides senior ownership across regions, vendors, and programs—allowing the organization to scale without sacrificing execution quality or leadership focus. Key Outcomes (First 12 Months) A standardized Americas-wide in-store execution model Clear execution standards, playbooks, and KPIs across all field programs Improved quality and consistency of brand ambassadors and field labor Reduced remediation, rework, and last-minute escalations Stronger alignment between Sales plans and in-store reality Core Responsibilities Own all in-store execution programs across the Americas Lead and govern brand ambassador, promoter, beauty advisor, and field service programs via 3PL partners Oversee major retail buildouts, shop-in-shop installations, merchandising continuity, and remediation initiatives Establish execution standards, operating rhythms, and performance KPIs Manage vendor performance, cost control, and continuous improvement Partner closely with Sales, Retail Excellence, Events, and Training teams to align priorities and timing Serve as the primary escalation owner for in-store execution risks People Leadership Directly manage the Retail Services Project Manager – US Provide prioritization, coaching, and escalation support Build a scalable execution model that reduces dependency on individual contributors Key Stakeholders Americas Sales Leadership Retail & Trade Marketing Events & Experiential Retail Training & Enablement 3PL agencies and field vendors What Success Looks Like In-store execution is predictable, consistent, and trusted by Sales Retail partners experience fewer issues and higher quality engagement Leadership time shifts from troubleshooting to growth strategy Americas and LATAM expansion is supported without incremental execution chaos Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $158,300 - $193,500 USD Our Culture At SharkNinja, we don’t just raise the bar—we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what’s possible. When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community. To gether, we won’t just launch products— we’ll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice For candidates based in all regions , please refer to this Candidate Privacy Notice . For candidates based in China , please refer to this Candidate Privacy Notice . For candidates based in Vietnam , please refer to this Candidate Privacy Notice . We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]

Responsibilities

Own all in-store execution programs across the Americas
Lead and govern brand ambassador, promoter, beauty advisor, and field service programs via 3PL partners
Oversee major retail buildouts, shop-in-shop installations, merchandising continuity, and remediation initiatives
Establish execution standards, operating rhythms, and performance KPIs
Manage vendor performance, cost control, and continuous improvement
Partner closely with Sales, Retail Excellence, Events, and Training teams to align priorities and timing
Serve as the primary escalation owner for in-store execution risks
Directly manage the Retail Services Project Manager – US
Provide prioritization, coaching, and escalation support
Build a scalable execution model that reduces dependency on individual contributors