Senior Manager, In-Store Experience

SharkNinja • Needham, MA

2d

About The Position

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.
Role Summary
The Senior Manager, In-Store Experience – Americas owns the strategy, execution, and scaling of SharkNinja’s in-store presence across the Americas. This role is responsible for ensuring that all field execution, brand ambassadors, promoters, beauty advisors, service labor, and major retail buildouts, is delivered consistently, efficiently, and in alignment with Sales priorities.
This is a leadership role designed to reduce execution risk, improve conversion at shelf, and enable scalable growth, particularly as SharkNinja expands across LATAM.
Mission
Deliver best-in-class in-store execution across the Americas by centralizing ownership of field labor and service programs, ensuring Sales strategies translate into consistent, high-quality experiences for retailers and end consumers.
Why This Role Exists
As SharkNinja’s retail footprint grows in complexity and geography, in-store execution can no longer be managed through a single-market or project-by-project model. This role provides senior ownership across regions, vendors, and programs—allowing the organization to scale without sacrificing execution quality or leadership focus.
Key Outcomes (First 12 Months)
A standardized Americas-wide in-store execution model
Clear execution standards, playbooks, and KPIs across all field programs
Improved quality and consistency of brand ambassadors and field labor
Reduced remediation, rework, and last-minute escalations
Stronger alignment between Sales plans and in-store reality

Responsibilities

• Own all in-store execution programs across the Americas
• Lead and govern brand ambassador, promoter, beauty advisor, and field service programs via 3PL partners
• Oversee major retail buildouts, shop-in-shop installations, merchandising continuity, and remediation initiatives
• Establish execution standards, operating rhythms, and performance KPIs
• Manage vendor performance, cost control, and continuous improvement
• Partner closely with Sales, Retail Excellence, Events, and Training teams to align priorities and timing
• Serve as the primary escalation owner for in-store execution risks
• Directly manage the Retail Services Project Manager – US
• Provide prioritization, coaching, and escalation support
• Build a scalable execution model that reduces dependency on individual contributors

Benefits

• medical insurance
• dental insurance
• vision insurance
• flexible spending accounts
• health savings accounts (HSA) with company contribution
• 401(k) retirement plan with matching
• employee stock purchase program
• life insurance
• AD&D
• short-term disability insurance
• long-term disability insurance
• generous paid time off
• company holidays
• parental leave
• identity theft protection
• pet insurance
• pre-paid legal insurance
• back-up child and eldercare days
• product discounts
• referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed