Senior Manager - Governance and Control Management

American Express•New York, NY

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? American Express Global Commercial Services (GCS) is the Global leader in the Commercial Payments Solutions space and subsequently continues to be an exciting and fast-growing segment. To maintain success, accelerating sales and driving profitable charge volume growth are critical for the organization. The Sales Enablement, Pricing, & Transformation (SPT) team is the analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering actionable insights to architect GCS growth and strengthen the culture of compliance and control. The Senior Manager will be responsible: For program performance, development of controls, and testing activities to support business conduct objectives for the G&L organization Work closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations Facilitate activities to comply with enterprise policies and programs pertaining to business conduct (e.g., AEMP 88 Conduct Risk Management Policy) Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to business conduct, and support the day-to-day activities required to maintain the repository of topical risk information Governance Framework Design: Establish and enhance program management frameworks that promote strong governance, operational integrity, and accountability Process Risk Management: Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities Candidates must be able to identify, assess, and mitigate risks that could impact the organization Analyze business processes and activities to identify potential risks, control gaps, and emerging risks

Requirements

6+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities
Proven background in governance, risk management, compliance, or auditing. Experience working directly in a governance-related capacity is key
The ability to see the big picture and connect regulatory frameworks to long-term business objectives is vital for guiding strategy
Strong business insight and experience with Sales and Account Development organizations, and the ability to understand their structure, operations, and strategic priorities

Nice To Haves

Bachelor's Degree or equivalent experience in Process Optimization, Risk Management or related field
Experience in at least one of the following: Supporting go-to subject matter experts in sharing subject matter expertise within the BU on decentralized risks
Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types
Support advising on business conduct and broader operational risk policies and programs
Experience in financial services industry
Previous RCSA knowledge is a plus

Responsibilities

program performance
development of controls
testing activities to support business conduct objectives for the G&L organization
Work closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations
Facilitate activities to comply with enterprise policies and programs pertaining to business conduct (e.g., AEMP 88 Conduct Risk Management Policy)
Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to business conduct, and support the day-to-day activities required to maintain the repository of topical risk information
Establish and enhance program management frameworks that promote strong governance, operational integrity, and accountability
Evaluate process-level risks and build preventative and detective controls that mitigate risk in critical business activities
identify, assess, and mitigate risks that could impact the organization
Analyze business processes and activities to identify potential risks, control gaps, and emerging risks

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities