Senior Manager, Go-to-Market Capabilities

Guidewire Software

18h•Remote

About The Position

The Guidewire Enterprise Readiness Team is a critical strategic organization developed to align information, learning and communication experiences to support readiness and adoption goals across all Guidewire personas - Customer, Partner, and our internal Guidewire team. Our goal is to build an enterprise training and enablement strategy that becomes a competitive differentiator—ensuring employees, customers, and partners maximize their impact with Guidewire Cloud. The Senior Manager of Go-to-Market Capabilities is responsible for driving enablement programs associated with new hire readiness, methodology training, and role / functional competency development. Responsible for a team of Program Owners with defined focus in supporting Sales, Customer Success, Professional Services and Support functions. Success ensures go-to-market employees are prepared to effectively complete role responsibilities, and that programs deliver measurable value against stakeholder business priorities.

Requirements

7-10+ years of enablement or technical education in the SaaS industry.
Experience leading large, cross-functional teams focused on delivering successful enablement projects.
Experience in leading readiness, enablement, or education programs in a SaaS organization.
Familiarity with LMS systems, AI tooling and capabilities, and organizational constructs / processes that drive increased knowledge and business outcomes.
Knowledge on effective new role onboarding, ensuring employees have an effective program to ensure readiness in job functions after the first 6 months at Guidewire.
Proven success in building executive trust, synthesizing priorities through insightful needs analysis and proactive, value-driven communication.
Focuses on managing a portfolio of projects, managed in our core project management technology (Monday).
Operating against Guidewire’s core values, with integrity by building truthful relationships, with rationality by making evidence-based decisions, and with collegiality by working as a professional equal among your peers.
Possesses exceptional written and verbal communication skills, with the proven ability to distill complex technical and program information into clear, actionable executive summaries.
Good understanding of the property and casualty insurance business.
Ability to work seamlessly in a remote environment.
Willingness to travel up to 30% of the time, occasionally internationally.

Responsibilities

Leads and develops a high-performing, global organization, including a team of Program Owners and leaders, fostering a collaborative and inclusive culture, and building a robust talent pipeline to support the company's growth.
Ensures strong program delivery including adherence to project management methodologies, capacity management, and success metrics.
Accountable for the functional onboarding program for the Guidewire Field and Support organizations, including design and delivery of an effective self-study curricula program for each templated role.
Responsible for ensuring ongoing program development, curricula updates, tooling, and measurement against functional readiness.
Accountable for the quality and delivery metrics for in-person Field Onboarding programs, focused on cross-functional account management and role alignment
Responsible for the development of core methodology training programs, including Sales / Adoption Methodology (Challenger), Services methodology and others.
Partners with Readiness Business Partners to plan and deliver ongoing training associated with new hire programs or in-person field events such as Regional Kick-Offs, Sales Reviews, etc.
Responsible for intake review and prioritization for ad-hoc role / functional competency requests, further elevating the skill development of the field and support organization.
Collaborates cross-functionally with other organizations within Guidewire responsible for creating and distributing onboarding and competency development, including Human Resources, Business Technology (Biz Tech), and each functional area.
Supports the future readiness strategy, delivering enablement projects to internal personas.
Supports the overall readiness transformation program, aimed at migrating away from a push strategy to a pull strategy, utilizing AI capabilities to provide content in context.