Senior Manager, Global Workforce Innovation & Culture

ServiceNow•Atlanta, GA

2h•Remote

About The Position

What you get to do in this role: Dream, innovate, and make informed recommendations for initiatives that will improve our Global Workforce Innovation & Culture strategy focused on empowering and enabling our people Manage and iterate on enterprise-wide manager learning programs and initiatives – with innovation, personalization, and scalability in mind Lead our global belonging spotlight speaker series and other events Design and execute scalable learning experiences and resources Build and drive initiatives that truly make an impact, collaborating closely with all relevant stakeholders and partners (external and internal) Set and measure program goals, utilizing data for storytelling and improvement Support leadership development strategy and empower our senior leaders Develop regional strategy for expanding and deepening learning across the globe in partnership with business partners Support functional learning across the enterprise through team trainings and programs Experiment with innovative ways to drive behavior change and create opportunities for practice and application Travel up to 5-10%, as needed

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
4+ years experience in Learning & Development, HR/Talent and/or related disciplines
Experience and knowledge in innovative adult learning design and implementation
Strong knowledge of innovation & culture, including research, data, and leading practices
Excellent communicator and collaborator, with the ability to build strong relationships, manage stakeholder expectations, and influence employees and leaders
Experience with program management and keen project management skills
Desire to work in a fast-paced environment, navigate ambiguity, and maintain a focus on high-quality execution
Driven by impact and creating measurable change
Curious self-starter with a strong desire to learn and innovate – you help challenge the status quo and you’re very eager to develop new skills
Reflective practitioner with a growth mindset – open to feedback, not afraid to make mistakes

Nice To Haves

Experience running global, cross-functional initiatives
Strong design skills (visual and/or instructional)
Data analysis and visualization skills

Responsibilities

Dream, innovate, and make informed recommendations for initiatives that will improve our Global Workforce Innovation & Culture strategy focused on empowering and enabling our people
Manage and iterate on enterprise-wide manager learning programs and initiatives – with innovation, personalization, and scalability in mind
Lead our global belonging spotlight speaker series and other events
Design and execute scalable learning experiences and resources
Build and drive initiatives that truly make an impact, collaborating closely with all relevant stakeholders and partners (external and internal)
Set and measure program goals, utilizing data for storytelling and improvement
Support leadership development strategy and empower our senior leaders
Develop regional strategy for expanding and deepening learning across the globe in partnership with business partners
Support functional learning across the enterprise through team trainings and programs
Experiment with innovative ways to drive behavior change and create opportunities for practice and application
Travel up to 5-10%, as needed