Director, Global Workforce Innovation & Culture

ServiceNow•New York, NY

2h•Remote

About The Position

We are seeking a solution-oriented, results-driven Director of Employer Partners and Engagement to join our RiseUp with ServiceNow team. In this role, you will champion an AI-first approach in talent engagement and strategic workforce advancement initiatives, focused on creating employment opportunities for RiseUp job-ready talent. You will engage with ServiceNow customers and partners – and our respective sales and partner teams -- to promote hiring from our talent pool. Additionally, you are responsible for building and executing a strategy that delivers efficient recruitment, trust, and collaboration with cross-functional partners (Sales, Talent Acquisition, Partner Ecosystem), optimizes talent matching among these partners, and serves as a thought leader in workforce innovation through data-driven methods. Success means placements – getting our RiseUp alumni into jobs. To do this effectively, you'll need to: Work alongside our sales organization to identify hiring opportunities at customer and partner accounts. You should be comfortable in sales conversations and know how to position RiseUp talent as a solution to workforce challenges. Understand the ServiceNow talent landscape. You need to know what roles exist (developers, administrators, consultants, etc.), what skills they require, and how our graduates fit into these organizations. Build effective relationships with hiring decision-makers at C-level and senior leadership, understanding their business priorities and how talent strategy connects to them. Create an annual partnership plan that drives measurable hiring outcomes, using data on hiring trends and employer needs to focus your efforts where they'll have the most impact. Collaborate with internal stakeholders to understand what employers need and feed that intelligence back into program operations.

Requirements

Bachelor's degree in Business Administration, Technology, Human Resources, or related field preferred.
15+ years in Consulting, Sales Enablement, Strategy, Go-to-Market, Talent Acquisition, HR, or related fields. Experience in the ServiceNow ecosystem strongly preferred.
Experience building partnerships across multiple stakeholder groups: C-level executives and HR leaders at employer organizations, internal Sales and Partner teams, and hiring managers. Strong understanding of ServiceNow roles and career pathways, with ability to position talent solutions effectively in customer conversations.
Strong analytical skills with experience using workforce data, hiring trends, and labor market intelligence to drive strategy and decision-making.
Experience managing and developing teams, with ability to coach others through ambiguity and build high-performing, solutions-oriented cultures. Growth mindset with openness to feedback and continuous learning.
Exceptional organizational, time management, and problem-solving skills, with ability to seamlessly manage multiple projects and priorities simultaneously that solve employer challenges and deliver effective talent solutions.
Excellent communication skills including presentations, written materials, and executive-level engagement.
Familiarity with talent acquisition strategies and best practices.
Passion for workforce innovation where everybody has access to opportunity.

Responsibilities

Drive employer partnerships that result in job placements. Work with Sales and Partner teams to identify ServiceNow customers and partners who need talent, position RiseUp in their conversations, and build relationships with hiring decision-makers. Understand their business challenges and hiring needs, match them with qualified graduates, and create recruitment pathways including employer-led cohorts that pipeline trained talent directly to jobs.
Develop and execute a data-driven employer partnership strategy. Research what ServiceNow roles are in demand (by geography, skill set, and organization type), understand the challenges employers face in filling them, and use this analysis to build an annual plan – flexible to evolving market needs – with measurable placement goals focused on high-impact opportunities.
Provide labor market intelligence to inform program decisions. Analyze regional hiring demand and workforce trends to recommend where RiseUp should prioritize training investments, ensuring we're building talent pipelines in locations where both job opportunities and underserved communities align. This includes becoming an expert in the full ServiceNow Training catalog and product portfolio in order to provide recommendations for new or expanded trainings based on employer requirements.
Build effective relationships with key stakeholders including hiring managers, HR leaders, and C-level executives to understand their talent acquisition challenges and position RiseUp as a solution.
Serve as the bridge between employers and the RiseUp program. Share employer feedback with program leadership to inform curriculum and training priorities, ensuring our graduates have the skills the market demands. Effective collaboration and solutions-driven partnership with the RiseUp Program Operations is a must.
Track and report on partnership outcomes, including placement rates, employer satisfaction, time-to-hire metrics, and the health of your employer pipeline.
Market the value of RiseUp talent to customers and partners through targeted engagement, events, and materials that demonstrate the quality and readiness of our graduates.
Lead and develop a high-performing team. Oversee a team who executes the employer partnership strategy with adaptability and a solutions-oriented mindset, delivering measurable placement outcomes. Serve as a trusted, key liaison between your team and GWIC Leadership, connecting the dots between employer partnership work and broader Global People and GWIC priorities and strategies.