Senior Manager, Global HR Operations

New Balance • Lawrence, MA

51d • $136,945 - $216,460 • Hybrid

About The Position

The Global HR Operations Leader is responsible for designing, implementing, and optimizing HR operational strategies across all regions to ensure consistency, compliance, and efficiency. This role oversees global processes, and service delivery, driving excellence in associate experience, data integrity, and operational scalability. The ideal candidate is a strategic thinker with a strong background in HR technology, process improvement, and global workforce management.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field.
• 5-8 years of experience in HR operations, operations, or strategy with at least 2 years in a global or regional capacity.
• Expertise in HRIS systems, process optimization, and global compliance.
• Experience with process improvement methodologies.
• Excellent organizational, analytical, and communication skills.
• Ability to work effectively across cultures and time zones.
• Experience working in a matrixed, multinational organization.

Responsibilities

• Develop and execute a global HR operations strategy aligned with business goals.
• Partner with regional HR leaders to ensure consistent and scalable HR practices.
• Lead global initiatives to improve HR service delivery and employee experience.
• Drive digital transformation and automation of HR processes.
• Standardize and streamline HR processes globally, including onboarding, offboarding, payroll, and benefits administration.
• Ensure compliance with local labor laws, data privacy regulations, and internal policies.
• Develop and maintain global HR policies and procedures.
• Identify and implement process improvements to enhance efficiency and employee experience.
• Ensure global HR operations comply with local labor laws, data privacy regulations, and internal policies.
• Partner with legal and compliance teams to mitigate risk and establish HR Governance.
• Manage centralized associate relations (i.e. NB Speak Up).
• Responsible for the oversight of employment authorization including Visa coordination (ex; I-9 US).
• Provide strategic insights through HR metrics, dashboards, and workforce analytics.
• Support leadership with data-driven decision-making and workforce planning.
• Lead or support global HR projects such as system implementations, policy harmonization, and organizational changes.
• Cross-functional collaboration with HR Centers of Excellence (Talent, Talent Acquisition, HR Business Partner, Total Rewards and IC), regional HR teams, payroll and finance to deliver One NB approach.
• Build and lead a high-performing global HR operations team.
• Promote collaboration, development, and accountability across regions.

Benefits

• New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K.
• We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally.
• You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees