Senior Manager, Global Dining Business Enablement and Operations

American Express•Chicago, IL

10h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Reporting to the Director, Global Dining Business Enablement and Operations, the successful Senior Manager candidate will be responsible for driving key initiatives and processes that will enable the Global Dining organization to continue scaling and delivering best-in-class experiences for our customers. This Senior Manager will play a critical role in supporting functions across Resy & our Global Dining team, including, but not limited to, Marketing, Product, third-party onboarding and Servicing to deliver a successful Customer experiences. This person will oversee critical business processes that are customized to meet Resy and our Global Dining Team’s business objectives and achieve continued growth. This person will work closely with American Express team members to ensure policy compliance and drive our operational processes through appropriate review and approval processes. A successful candidate will play a key role in elevating our operational excellence culture and enable business processes to scale for the future of Global Dining.

Requirements

Outstanding interpersonal, communication, and influencing skills with the ability to work with business partners across different functions and with colleagues at all levels
Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions, particularly in areas of understanding compliance, risk management, and operational excellence principles
Ability to deliver results against timelines, prioritize, and implement processes
Excellent program management skills to lead end-to-end partnership delivery across several key verticals simultaneously – product development, engineering & technology, marketing, operational excellence, servicing, legal, compliance, information security, etc.
Self-starter that can excel in a dynamic environment by driving decision-making and adapting to change
Passion for restaurants and desire to work on dining landscape
Bachelor's Degree required

Responsibilities

Lead as project manager across key cross-functional initiatives that will enable our global dining business to scale and improve operational processes
Guide ongoing governance, including development and implementation of Risk & Control Self Assessments (RCSA) and other critical compliance or audit related efforts
Provide support for issue management (enterprise risk events) as necessary by identifying root cause, developing solutions for how to stop impact, and designing long-term controls
Collaborate across the Global Dining business to drive our business enablement and customer experience agendas and actively guide operational excellence processes across our Restaurant, Consumer, and Amex Dining businesses
Serve as central contact across relevant Product, Engineering, Control Management, Compliance, Privacy, Marketing and Servicing teams to guide programs through appropriate reviews and approvals
Anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery and reengineer activities to help improve speed to market
Create process flows and develop toolkits, resource guides, and standard operating procedures documentation
Lead a high-performing team of B30 colleagues

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities