Senior Manager Fraud Strategy and Trend Analytics

Atlantic Union Bank

8d

About The Position

The Senior Manager, Fraud Strategy & Trend Analytics is accountable for
designing, executing, and continuously improving the Bank’s enterprise fraud
risk strategies across all channels and products. The role leads the development
of data‑driven fraud processes, strategies, and controls that reduce fraud
losses while protecting customer experience and supporting business growth. This
leader partners closely with Fraud Operations, Technology, Product, Model Risk,
and vendor partners to evaluate and deploy fraud tools, monitor performance, and
optimize end‑to‑end defenses. Acting as a strategic extension of the Director of
Enterprise Fraud and Business Resiliency, this role provides leadership
coverage, decision support, and execution strength across prevention, detection,
and analytics initiatives, including during complex or ambiguous risk scenarios.

Requirements

• Bachelor’s degree in Operations Management, Mathematics, Statistics, Economics, or related business discipline; or equivalent combination of education and applied experience.
• 10+ years of fraud risk strategy experience (financial services preferred).
• Advanced Microsoft Excel and PowerPoint skills.
• Strong problem‑solving and analytical skills; proven ability to design, implement, and monitor fraud strategies and controls.
• Excellent communication, influencing, and cross‑functional partnering skills; ability to make decisions under pressure and manage escalations.

Nice To Haves

• Previous management of tenured Fraud Analysts.
• Experience with the project management lifecycle using Agile.
• Master’s degree in a quantitative or business discipline.
• Experience supporting audits, regulatory expectations, or enterprise risk initiatives.
• Exposure to bank conversions, system migrations, and M&A activities.

Responsibilities

• Fraud Strategy & Roadmap
• Own the strategic development and execution of originations fraud strategy for first‑ and third‑party fraud; define product vision, business cases, and measurable outcomes.
• Monitor fraud trends and typologies; translate insights into strategies, policies, rules, segments, and controls that balance protection with customer experience.
• Conduct market/threat analysis and align strategy with risk appetite, regulatory expectations, and enterprise objectives.
• Analytics & Performance Management
• Lead ongoing trend analysis and root‑cause assessment to identify drivers of fraud; propose and test solutions in an agile, test‑and‑learn environment.
• Establish scorecards and KPIs (e.g., loss rate, detection rate, false positives, approval/friction metrics); communicate performance and recommendations to senior audiences.
• Controls, Models & Technology
• Assess new tools and optimize existing processes; collaborate with Model Risk and Technology to design, implement, and refine fraud models, rules, and decision flows.
• Oversee control monitoring, challenger testing, and refinement cycles to ensure resilience against emerging schemes and channel‑specific risks.
• Cross‑Functional & Vendor Leadership
• Build strong partnerships with Fraud Operations, IT, Information Security, Product, Legal, Compliance, and Customer Experience to deliver end‑to‑end solutions.
• Manage vendor relationships and integration roadmaps; align SLAs, pricing, and capabilities to risk coverage and ROI.
• Portfolio Governance & Reporting
• Provide performance tracking, reporting, and executive‑level presentations on strategy effectiveness, customer impact, and ROI.
• Support audits, regulatory requests, documentation, and control reviews; ensure policy/standard adherence.
• Leadership Coverage & Team Development
• Act as a strategic extension of the Director of Fraud; represent leadership in meetings and forums; manage competing priorities and escalations.
• Lead and develop fraud analysts and investigators; mentor, set expectations, and elevate analytical rigor and execution.
• Customer‑Centered Design & Process Excellence
• Balance fraud mitigation with customer journey needs; design step‑ups and experiences that preserve conversion while reducing risk.
• Drive process re‑engineering, information management, and technical implementation to streamline operations and outcomes.
• Enterprise Initiatives & Change
• Play a key role in bank migrations, system conversions, and M&A activities; support fraud risk assessments and integration planning.
• Facilitate solutions across functions; secure funding and be accountable for realization of business cases and ROI.

Benefits

• This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.
• General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees