Senior Manager, Fraud Governance & Internal Controls, Global Fraud Management

Scotiabank & Trust•Houston, TX

14d

About The Position

Contributes to the overall success of the Department by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. The Senior Manager, US Fraud Governance and Internal Control plays a critical role by providing oversight of integrated and comprehensive business controls within Fraud Management and adherence with the applicable regulatory compliance, audit and risk management requirements. This role is accountable for the implementation of first line governance and oversight activities over Global Fraud Management's existing processes and business model in the US, and throughout new initiatives.

Requirements

Minimum 5+ years of experience in operational risk management or audit function in the financial services industry or 10+ years of relevant Retail Banking experience
Strong understanding of fraud detection technologies, controls, and regulatory requirements
Strong knowledge of Fraud Operations, corporate, commercial and small business products, including self-service channels and communication access points to Fraud Operations
Excellent written and verbal communication skills with demonstrated ability to communicate clear and concise recommendations and conclusions to Senior Management and Executives
Proven analytical and problem-solving skills
Operate with high degree of independence and requires sound judgment and discretion in reporting or escalating complex and sensitive issues/ guidelines/prescribed routines

Responsibilities

Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
Ensures centralized oversight and monitoring of regulatory compliance and business risks, remediation and validation of control gaps, and reporting to stakeholders and senior management
Acts as a liaison with Audit, 2nd line Compliance and Risk Management, and the Business Line Risk groups for internal audits and regulatory exams, ensuring timely and complete delivery of artifacts
Collaborates in the design of risk controls and the mitigation of key risk issues and control gaps with the Risk Owner, including for new initiatives, system solutions and/or products/services
Collaborates and autonomously manages the implementation of a strategy and approach to Risk, Compliance and Internal Controls oversight for Fraud Management processes
Acts as Regulatory Compliance Management coordinator for the Risk Owners which includes ensuring the controls inventory is accurate and capturing the impacts of new regulations
Supports the Director with the annual Fraud Non-Financial Risk strategy and plan
Identifies opportunities for enhancing the operational effectiveness of the fraud prevention and detection efforts and related processes.
Liaise with Global Fraud Management leaders, SMEs and team members and other partners to promote collaboration and drive cross-functional problem resolution
Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to privacy, operational risk, regulatory compliance risk, AML/ATF risk and conduct risk
Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vision/values business strategy and managing succession and development planning for the team (as applicable)