Senior Manager, Foundry Customer Engineering

Samsung lv • San Jose, CA

22d • Onsite

About The Position

The Senior Manager, Foundry Customer Engineering (CE) will manage the Samsung foundry customer's programs in various process technologies. This position requires you to work with both customer and Internal Dept. seamlessly from business development to new product introduction (NPI) to full production. The Customer Engineer will be responsible for the business growth by providing Samsung Foundry engineering services excellence. You will act as primary technical account interface with the Customer and all other functional teams in Samsung, and you are enabled to drive manufacturing teams to achieve production milestones in order to accomplish company business goals. The ideal candidate will be enabled to grow within Samsung and qualified for further opportunities within our alternative verticals as well as within our Foundry group. Location: Daily onsite presence at our San Jose headquarters in alignment with our Flexible Work policy plus an average of <10% of domestic and international travel. Reports to: Sr. Director, Customer Engineering

Requirements

• Bachelors in Electrical Engineering or related Physical Science with 15+ years of experience or Masters in Electrical Engineering or related Physical Science with 13+ Years of Industry Experience or PhD in Electrical Engineer or related Physical Science with 10+ years of Industry Experience.
• Recent experience in Semiconductor process, product or device engineering required
• Strong customer orientation, good communication and presentation skills
• Proficient in Microsoft PowerPoint, Excel etc.
• You’re inclusive, adapting your style to the situation and diverse global norms of our people.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• You’re collaborative, building relationships, humbly offering support and openly welcoming approaches.
• Innovative and creative, you proactively explore new ideas and adapt quickly to change.

Nice To Haves

• Previous work experience with major semiconductor foundry or Integrated Device Manufacturer companies preferred
• Previous project management experiences are preferred

Responsibilities

• Support internal account strategy plan, coordinate alignment of business and engineering executions
• Provide customer satisfaction by responding to account actions and driving collaboration on technical and cost effective solutions to meet customer and foundry's goals.
• Partners with engineering and business groups to ensure new product introduction (NPI) activities are meeting customer schedule and technical requirements.
• Complete other responsibilities as assigned.

Benefits

• Give Back With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.
• Enjoy Time Away You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.
• Care for Family Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.
• Prioritize Emotional Wellness With on-demand apps and free confidential therapy sessions, you’ll have support no matter where you are.
• Stay Fit Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.
• Embrace Flexibility Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Ph.D. or professional degree
• Number of Employees: 5,001-10,000 employees