Senior Manager, Financial Operations
About The Position
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: The Senior Manager, Financial Operations will lead, scale, and transform the financial operations function, ensuring strategic alignment across Finance, Accounting, and key business partners. This role combines deep financial expertise with operational leadership and strong technology orientation. The ideal candidate brings a forward-thinking mindset, with a proven ability to optimize global processes, strengthen controls, and build and lead to high-performing, distributed teams. This leader will leverage data, systems, and offshore capabilities to drive efficiency, mitigate risk, and support sustainable business growth.
Requirements
- 7–10+ years of progressive experience in financial operations, accounting, or related functions, preferably within fintech or high-growth, technology-driven environments.
- Proven track record of leading global teams, including offshore resources, and successfully managing performance through SLAs and KPIs.
- Demonstrated experience driving process improvements, system implementations, or large-scale transformation initiatives.
- Strong analytical, problem-solving, and strategic thinking skills, with the ability to translate complex data into actionable insights.
- Advanced proficiency in financial systems, data tools, and spreadsheet modeling; experience with ERP and automation platforms preferred.
- Exceptional leadership and people management skills, with a track record of building and developing high-performing teams.
- Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively across all levels of the organization.
Responsibilities
- Develop, mentor, and retain a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement across both onshore and offshore resources.
- Lead the evaluation, redesign, and transformation of financial operations processes, driving automation, standardization, and measurable efficiency gains across end-to-end workflows.
- Establish, monitor, and continuously refine Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive accountability, transparency, and operational excellence across the financial operations function.
- Manage and develop offshore and distributed teams, ensuring clear governance, effective communication, high-quality output, and adherence to defined SLAs and KPIs.
- Partner cross-functional with Accounting, FP&A, and Technology teams to design and implement best-in-class policies, procedures, and internal controls.
- Proactively identify, assess, and mitigate financial and operational risks, strengthen governance frameworks, and safeguard company assets.
- Review and approve complex account reconciliations and ensure timely investigation and resolution of discrepancies.
- Oversee billing operations, including the intake, triage, and resolution of billing inquiries and ticket queues, ensuring timely, accurate, and customer-centric responses aligned with established SLAs.
- Drive continuous improvement initiatives, including system enhancements and process reengineering, to increase scalability and reduce manual intervention.
Benefits
- Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
