Senior Manager, Final Mile Account Management (Remote)

Hub Group

1d • Remote

About The Position

The Senior Account Manager, Final Mile continuously enhances and builds the
client business relationship by providing overall account support at the
strategic and day-to-day level.  He or she is responsible for contributing to
Client Services achieving their annual goals related to revenue, customer
satisfaction and successful delivery of Final Mile services.

Requirements

• Bachelor’s Degree or 5+ years related industry experience
• Ability to create reports, business correspondence and procedures to effectively communicate and present information
• Ability to problem solve and deal with an array of variables in a time-sensitive environment
• Successfully manage a team of employees
• Driven by a constant focus of impeccable customer satisfaction
• General knowledge of system integrations and EDI transaction sets
• Ability to problem solve and deal with an array of variables in a time-sensitive environment
• High- level written and verbal communication skills
• Ability to work independently, multi-task and be a strong self-starter
• Excellent teamwork skills
• Intermediate computer skills: Microsoft Office (Outlook, Excel, Word, PowerPoint, Access)
• Up to 10% travel

Responsibilities

• Responsible for oversight and management of multiple Final Mile accounts with annualized revenue greater than $5million in total.
• Ability to lead Account Managers and related staff to ensure that all aspects of the accounts are proactively serviced and maintained.
• Efficiently service the needs of assigned client base by building excellent working relationships at all levels
• Support the implementation, growth, and ongoing maintenance of assigned accounts.  This includes virtual an in-person business reviews.
• Act as a subject matter expert on client-specific operations, procedures, and practices
• Identify new sales opportunities and revenue growth potential within existing accounts.
• Drive the development and execution of specific strategic client programs to enhance satisfaction and create value for clients.
• Perform analysis on to review revenue and margin growth opportunities and develop action plans to drive continuous improvement.
• Any other duties and responsibilities as assigned.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Life & AD&D Insurance
• Disability
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level