Senior Manager - Field Team Enablement

Removery•Austin, TX

23h•Onsite

About The Position

Join us at Removery - the global leader in laser tattoo removal. We strive to make it easy for those with unwanted tattoos to remove them - in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. We provide the highest quality of service and care at every stage of our clients’ removal or fading journeys, and team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Removery was formed in 2019 through a merger of the four leading tattoo removal brands. Now, with more than 160 studios located in the United States, Canada, and Australia, and over 1 million successful treatments to date – we’ve raised the standard for the entire industry. Headquartered in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years. Position Overview: The Senior Manager, Field Team Enablement drives the performance and readiness of our field teams by designing and executing enablement strategies that accelerate onboarding, enhance operational excellence, and foster continuous development. The Senior Manager identifies opportunities for improvement across all key performance indicators, positively influencing start rate, clinical outcomes, and other performance metrics. This role partners closely with Operations and People & Culture to ensure field teams have the tools, skills, and resources to deliver exceptional results.

Requirements

Bachelor’s degree in Communications, Adult Learning, Organizational Development or a related field; or equivalent professional experience.
At least 5 years of professional HR, training & development, employee experience, engagement, organization development, operations, or related experience.
Experience leading enablement or training programs for distributed or customer-facing teams.
Ability to work from our headquarters in Austin, TX, at least 4 days per week, excluding approved time off and business travel
Strategic thinker with strong business acumen
Foundational knowledge of adult learning, instructional design, and organization development principles
Strong communication, facilitation, and influencing skills
Proficient in learning technologies, LMS platforms, and emerging trends in digital learning
Data-driven mindset with the ability to measure and report on learning impact
Proven track record of developing enterprise-wide learning strategies that drive measurable results

Nice To Haves

Master’s degree preferred
Adult Learning Certification through the Association of Talent Development (or ability to receive within 1 year of hire)
Experience with global or multi-location learning programs a plus

Responsibilities

Develops and implements a global field team enablement strategy aligned to organizational objectives and talent development priorities
Oversees the creation, curation, and implementation of development programs from our new hire experience through ongoing programming for tenured team members. Continuously evolves programming to improve on business impact
Establishes metrics to assess program effectiveness, adoption, and business impact, providing monthly insights to key leaders
Develops content for delivery through Learning Management System driving a culture of continuous learning through digital, on-demand solutions. Ensures learning content is engaging, inclusive, and accessible across modalities (classroom, virtual, on-demand), leveraging modern technologies and methodologies
Leads the design and execution of high-potential and succession planning programs for field team members, including training for Studio Operations Leads, Studio Managers, and Regional Managers. Leads training program for all new Regional Managers
Owns the Field Team Enablement delivery of programming that impact Start Rate, Revenue, EBITDA, Health Score. Ensures all Enablement programming is designed to positively and consistently impact each target area
Owns and updates technology solutions (LMS, mobile tools, knowledge platforms) used for field team development. Leverages technology and digital tools to deliver scalable, accessible learning solutions.
Designs review and feedback process for all learning programs. Uses data insights to continuously improve learning solutions and ensure alignment with evolving business needs
Establishes KPIs such as time-to-productivity, program adoption, and impact on operational performance; regularly reports insights to leadership.
Oversees field trainers ensuring consistent delivery of programming; accelerates ramp time for new hires following training minimizing the amount of time required to be fully impactful in role
Mentors and develops Field Enablement team
Partners with external training vendors, consultants, and technology providers to deliver program success
Champions a culture of continuous learning, career growth, and knowledge sharing amongst the field team
Leads rollout of field-facing change management initiatives, in collaboration with Director, Operations
Collaborates with cross-functional teams to align enablement programs with operational priorities and customer experience goals.

Benefits

Eight (8) company-paid holidays and floating holidays based on tenure
Flexible paid time off
8 hours of paid volunteer time annually
Paid Parental Leave
Comprehensive Medical, Dental, and Vision coverage with HSA option
Optional tax-advantaged Flexible Savings Accounts
401K with generous Company Match
$50k company-paid group life insurance with option to upgrade and purchase short- or long-term disability
Team Member Referral Bonus Program
Interactive Employee Assistance Program, featuring no-cost mental health care
Collaborative work environment promoting diversity and inclusion
Ongoing Comprehensive Training