Senior Manager, Field Operations

Ziply Fiber•Beaverton, OR

29d•$71,250 - $118,750

About The Position

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We're delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers - and each other - better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary A Senior Manager, Field Operations will provide leadership to Local Managers who oversee a workforce within an assigned geographic area of either field, central office equipment technicians, central office installers or special service technicians who install and maintain some combination of: residential and business lines, OSP cable facilities, multi-line CPE equipment, hi-cap access services, broadband services, central office/transmission equipment and digital loop carrier equipment. Emphasis on leadership development, performance management and cross-functional collaboration insuring improvement in processes and delivery of great service.

Requirements

High school diploma or GED.
Minimum of seven (7) years Telecom industry experience.
Minimum of five (5) years Field Operations Management experience.
Must possess strong leadership and interpersonal skills along with a strong work ethic, and the ability to work well under pressure and/or with deadlines.
Advanced knowledge of engineering, plant service center, outside plant and central office functions, including FTTH, TDM, VoIP, data networking, and DSL installation and repair.
Advanced understanding of electronics, electrical circuitry, network installation, maintenance and testing of central offices.
Must have and maintain a valid driver's license, auto insurance, and satisfactory driving record.
Must complete a pre-employment drug screening.

Nice To Haves

BA/BS in Telecommunications, Operations Management or Business Administration preferred.
Successful completion/certification in related technical fields or vendor equipment desired.

Responsibilities

Serve as a senior advisor to the Vice President and Director of Field Operations.
Represent the Company and communicates Company vision and direction through active engagement and involvement in the community.
Have thorough understanding of the local competition (products, promotions, business/sales & marketing strategies).
Oversee and manage field operations and projects within a designated area.
Create and implement processes that improve efficiency, consistency and documentation of field activities and results with an intense focus on customer service.
Collaborate with other parts of the company and provide feedback to improve on processes to be more responsive to customers.
Instill a sense of pride and ownership in the workforce.
Hold managers, employees, and other departments accountable to meet customer needs.
Provide feedback and direction to ensure employee development, engagement, and business knowledge.
Performs other duties as required to support the business and evolving organization.