Senior Manager, Field Engineering

AiGent Energy

173d•Remote

About The Position

AiGent has an immediate opening for a world-class Senior Field Engineer who is passionate about learning new concepts, hardware, energy markets and what customers need. You are intellectually curious, detail and solution oriented and you thrive in a fast-paced, customer-centric technical environment. The objective of this role is to successfully set up the generator with the correct hardware and software to ensure reliable assets. You will be working with the AiGent teams, customers, third-party contractors as well as utilities. As the project manager for all hardware onboarding projects and hardware upgrades, you are the connective tissue and need to ensure strong communication among all stakeholders and timely project completions. While primarily focused on project management and technical oversight, you should be prepared to get hands-on with installations when needed.

Requirements

Strong alignment with AiGent values and mission
Electrical engineering degree or equivalent experience
5+ years of project management experience
3+ years working with utilities
Experience and deep understanding of gensets and their ATS
Track record of success as a project manager managing multiple projects and stakeholders simultaneously
Demonstrated aptitude for troubleshooting and problem solving
Exceptional attention to detail and self-initiative
Ability to communicate complex ideas effectively – both verbally and in writing
Ability to work independently
Demonstrated desire for continuous learning and improvement
Valid driver's license and ability to travel to customer sites as needed

Nice To Haves

Experience in the virtual power plant / distributed power plant industry

Responsibilities

Manage all project phases of all generators onboarded
Lead all kickoff activities with customer and build a project plan for each facility
Manage the onboarding project(s) and successfully validate hardware and connectivity of the facility
Ensure customer generators are connected to our ecosystem and are maintained and healthy so they are reliable assets
Be a technical SME for customers and be able to define and build project plans with the customer, utility and third-party contractors
Build the kickoff meeting and onboarding project protocols (eventually grow the team)
Maintain a customer-centric approach throughout all project phases
Build systems and a team that scales: Projects should be deployed faster YoY
Work closely with the engineering team to continuously improve our hardware and software products and expand options for hardware needed in the field to reliably manage generator assets
Technical advisor to the GTM team
Build an alert system with engineering for hardware issues or connectivity issues
Own hardware alerting protocol including repair cases and troubleshooting
Own relationships with critical utility members
Build a trusted-contractor network
Partner with AiGent President on channel partnerships and processes