Senior Manager, Federal Workforce Career Center

WorkSource Montgomery Inc•Wheaton, MD

3d•Onsite

About The Position

WorkSource Montgomery, Inc. (WSM) is a nonprofit organization and fiduciary agent for Workforce Innovation Opportunity Act funding in Montgomery County. WSM operates the American Job Centers in Wheaton and Germantown and provides employment services to county residents who are unemployed or underemployed. WSM also partners with employers across key industry sectors to ensure their current and future workforce needs are met. Position Overview: The Senior Manager, Federal Workforce Career Center (FWCC) oversees the daily operations, staff management, and service delivery of the Federal Workforce Career Center. This role ensures high‑quality execution of workforce development services designed for transitioning or displaced federal employees and federal contractors. The Senior Manager is responsible for supervising frontline staff, ensuring service excellence, tracking performance outcomes, coordinating programming and events, and maintaining the smooth day‑to‑day operation of the FWCC. This position reports and supports the Director of Talent Solutions & Strategic Partnerships by executing operational priorities, maintaining internal and external communication, and ensuring alignment with program goals.

Requirements

Strong understanding of workforce development programs, career services, or talent transition support.
Familiarity with federal employment landscapes and challenges faced by transitioning federal workers.
Excellent team leadership, coaching, and communication skills.
Strong organizational, analytical, and problem‑solving abilities.
Ability to manage multiple priorities in a fast-paced, service-oriented environment.
Experience delivering or overseeing high-touch career services (coaching, job placement, resume development, etc.).
Bachelor's degree in workforce development, human services, business administration, public administration, or a related field required.
3–5 years of progressive experience in workforce development, career services, HR/talent strategy, adult education, or related fields.
Supervisory or team leadership experience required.

Nice To Haves

Experience working with federal employees, public sector workers, or high-skill professional clients preferred.

Responsibilities

FWCC Operations Management
Oversee the daily operations of the FWCC, including scheduling, service flow, client intake, and resource availability.
Ensure consistent delivery of high‑quality workforce services and adherence to program standards and protocols.
Implement continuous improvement processes to optimize client experience and operational efficiency.
Staff Supervision & Development
Supervise a multidisciplinary team including Talent Placement Consultants, Program Coordinator and Contract Staff.
Conduct coaching, training, and performance evaluations to foster a high-performing, client-centered culture.
Support staff in meeting program goals related to service volume, quality, and client outcomes.
Service Delivery Execution
Oversee delivery of career coaching, resume branding, job search assistance, workshop facilitation, and related services for federal professionals.
Ensure clients receive tailored transition support aligned with their skills, career goals, and employer demands.
Troubleshoot complex client needs and support staff in providing specialized guidance.
Program Coordination & Events
Coordinate FWCC workshops, career panels, employer roundtables, and networking events.
Manage program calendars, logistics, registrations, and communications.
Support execution of certification pathways and learning cohorts as assigned.
Performance Tracking & Reporting
Monitor key performance indicators, including services delivered, employment outcomes, wage recovery, certifications, and client satisfaction.
Prepare internal reporting for the Director of Talent Solutions & Strategic Partnerships.
Maintain accurate documentation and ensure compliance with grant requirements.
Stakeholder Support
Serve as the primary on‑site operational point of contact for employers, trainers, and community partners visiting the center.
Coordinate with internal teams (communications, IT, finance, workforce programs) to support FWCC needs.
Provide operational insights to leadership to inform strategic decisions.