Senior Manager, External Communications

Zip Co Limited

13h • $144,000 - $150,000 • Remote

About The Position

As the Sr. Manager of External Communications, you will be responsible for building Zip’s visibility and credibility across national, business, financial, technology, and trade media. This role manages both proactive storytelling and reactive press engagement, serving as a trusted advisor to senior leadership during high-stakes moments. You will own Zip’s external narrative across regions, partnering closely with cross-functional teams to ensure alignment, accuracy, and impact. This role requires strong media instincts, exceptional writing skills, and experience navigating the complexity of public-company communications. This is a high-impact opportunity to shape Zip’s corporate profile as we continue scaling in the U.S. and globally.

Requirements

• 7+ years in corporate communications, external comms, or media relations
• Public company experience required
• Strong relationships with top-tier business, financial, technology, or national press
• Proven ability to place impactful stories and manage high-stakes media cycles
• Exceptional writing skills across formats—press releases, statements, speeches, executive messages, Q&As, and thought leadership
• Ability to translate complex business, financial, or product information into clear, compelling narratives
• Comfortable operating in a high-growth, high-ambiguity environment
• Strong project and time-management skills with a high bar for accuracy and quality

Responsibilities

• Lead the development and execution of Zip’s external communication strategy across corporate, business, product, and regulatory topics.
• Serve as Zip’s primary media point of contact; cultivate, manage, and expand relationships with top-tier national, business, financial, tech, and trade reporters.
• Drive proactive storytelling that elevates Zip’s leadership position and differentiates our brand in the market.
• Manage reactive media responses with speed, accuracy, and sound judgment.
• Support senior executives with briefing materials, talking points, speeches, op-eds, and external speaking opportunities.
• Identify and secure strategic platforms—including conferences, awards, and thought-leadership venues—to raise Zip’s corporate visibility.
• Provide real-time counsel to leadership during high-stakes or sensitive moments, drawing on public-company experience to navigate complexity and risk.
• Partner closely with Internal Communications, Investor Relations, Marketing, Product, Legal, and Commercial teams to ensure a unified and consistent narrative.
• Manage agency partnerships and collaborate with external partners to amplify Zip’s message.
• Align messaging across regions to support global storytelling and reputation objectives.

Benefits

• Flexible working culture
• Incentive programs
• Unlimited PTO
• Generous paid parental leave
• Leading family support policies
• Company-sponsored 401k match
• Learning and wellness subscription stipend
• Beautiful Union Square office with a casual dress code
• Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees