Senior Manager, Experience

Wasserman•Los Angeles, CA

40d

About The Position

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans. Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit the.team. Job Overview: The Senior Manager, Client Services is an integral position on The Team's Experiential Team, responsible for the successful delivery of agency projects, from brief to execution. The Senior Manager, Client Services will ensure that all the client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by The Team and its clients.

Requirements

Minimum of a Bachelor's Degree
4+ years relevant agency experience (preferably in the experiential, sports or entertainment field)
Thrive in a fast-paced environment and always possess a ‘can-do’ attitude
Exceptional written and oral communication skills
Strong attention to detail and highly organized
Ability to remain calm under pressure and react gracefully to unexpected events/developments
Capable of navigating tough issues with a solution-oriented attitude and influencing those involved toward a desired outcome
Ability to foresee issues developing before they arise and identify a solution as needed
Able to independently represent Wasserman among mid-senior level clients
Must be comfortable working as an integral part of a team environment
Focused and strong-minded with an ambition to help grow the company
Lead and inspire other team members and generate positive morale

Responsibilities

Manage 1-2 direct reports, conducting consistent 1:1 meetings to discuss career path and areas for development (alongside senior leadership)
Lead the development and execution of medium/large-scale projects with support from an account team and oversight from an Associate Director or above
Balances workload of multiple projects, multi-tasking and overseeing up to three activations at once
Strategically plans workflows based upon deliverables. Understands the nuances of how certain tasks affect others and prioritizes those items to keep projects moving along. Assigns tasks and ensures follow through. Able to efficiently and effectively move information around the project to keep team on track.
Operates in an organized manner, ensuring all deliverables are detail oriented and thoroughly developed, even under tight deadlines.
Manage day-to-day client relationships, establish credibility and anticipate client needs
Lead calls and always ready to speak/present, with the ability to alter communication style based on situations/people. Ability to field unexpected questions.
Work in a collaborative manner with all relevant Wasserman department teams to ensure flawless project delivery against the client’s objectives and agreed upon budget
Develop, manage and reconcile project budgets of $500K-$1.5M, ensuring clients are updated throughout entire process
Understand the landscape for each client’s business/sector as well as the context for their investments
Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
Troubleshoot and creative problem solve throughout projects with production and creative teams. Ability to identify when escalation is required.
Follow all project processes and procedures to uphold quality standards, serving as resident subject-matter expert