Senior Manager, ETS Operations

Equifax • Saint Louis, MO

2d

About The Position

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. The Manager, Employer Tax Services works with team members to verify the integrity and reliability of information distributed to clients. Management works together to ensure that the services provided consistently meet or exceed client expectations, satisfaction and continued client retention. This individual will have the privilege of mentoring their team members to encourage and enable their growth within the organization. What you’ll do Oversee team workload to ensure clients receive timely and accurate information Train new and existing team members on all department, company and state agency procedures Monitor management reports to confirm department and state deadlines are met by team Assist team with the resolution of escalating client issues and escalate when needed Monitor results of client satisfaction surveys (Qualtrics) for team members Oversee direct report development with regular coaching/feedback sessions to verify goals are met, identify and document expectation and complete audits of team’s work Maintain reporting to satisfy outside auditors on tax tasks completed Ownership of one client account to have a solid understanding of team functions Compile metric information for team members and report to senior leaders What experience you need Solid knowledge of all aspects of unemployment tax Excellent written, verbal communication, leadership and strong interpersonal skills Ability to comprehend technical information Strong multi-task, organization, and prioritization skills Desire to be innovative, flexible and creative to accomplish work Can make prompt, accurate decisions, interacting with all levels of management Some travel may be required Bachelor’s Degree a plus What could set you apart Previous leadership or management experience a plus Proficient in Microsoft Word, Excel, PowerPoint and Outlook programs, GSuite knowledge a plus Ability and willingness to learn internal proprietary systems #LI-BJ1 We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks. Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference! Primary Location: USA-St. Louis-Rider Trail Function: Function - Fulfillment / Operations Schedule: Full time

Requirements

• Solid knowledge of all aspects of unemployment tax
• Excellent written, verbal communication, leadership and strong interpersonal skills
• Ability to comprehend technical information
• Strong multi-task, organization, and prioritization skills
• Desire to be innovative, flexible and creative to accomplish work
• Can make prompt, accurate decisions, interacting with all levels of management
• Some travel may be required
• Bachelor’s Degree a plus

Nice To Haves

• Previous leadership or management experience a plus
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook programs, GSuite knowledge a plus
• Ability and willingness to learn internal proprietary systems

Responsibilities

• Oversee team workload to ensure clients receive timely and accurate information
• Train new and existing team members on all department, company and state agency procedures
• Monitor management reports to confirm department and state deadlines are met by team
• Assist team with the resolution of escalating client issues and escalate when needed
• Monitor results of client satisfaction surveys (Qualtrics) for team members
• Oversee direct report development with regular coaching/feedback sessions to verify goals are met, identify and document expectation and complete audits of team’s work
• Maintain reporting to satisfy outside auditors on tax tasks completed
• Ownership of one client account to have a solid understanding of team functions
• Compile metric information for team members and report to senior leaders

Benefits

• comprehensive compensation and healthcare packages
• 401k matching
• paid time off
• organizational growth potential through our online learning platform with guided career tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager