Senior Manager, Enterprise Accounts - Asset Lifecycle Management

Iron Mountain

21d

About The Position

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. At Iron Mountain, we believe your assets have power when they're protected, connected, and activated. Thatʼs why we help organizations seamlessly manage IT assets of all kinds across their lifecycle—keeping your data secure and your devices in use longer. Transforming your IT deployment into a vital competitive advantage. From laptops to servers, desktops to hard drives, we help customers around the world unlock whatʼs possible and maximize ROI by storing, configuring, deploying, retrieving, and monetizing IT assets at scale. All with unparalleled security, governance, and sustainability at every step. What can we unlock together? We are seeking a Senior Manager, Enterprise Accounts who will lead a team of Enterprise Account Managers (EAMs) overseeing Iron Mountain’s largest, high-profile ALM customers. This leader serves as a strategic partner to ensure "white-glove" service, drive business growth, and align Iron Mountain’s solutions with evolving digital and business needs.

Requirements

Experience: 10+ years of professional experience, including 5+ years managing complex, large enterprise accounts.
Industry Knowledge: Advanced working knowledge of the ITAD (IT Asset Disposition) industry.
Education: Bachelor’s Degree.
Leadership: Proven track record of mentoring, driving accountability in virtual teams, and navigating matrix organizations.
Skills: Strong business acumen, pipeline forecasting, and Salesforce.com proficiency.
Communication: Exceptional presentation and interpersonal skills with the ability to engage at the C-level.

Responsibilities

Lead and coach a high-performing EAM team to exceed performance goals and KPIs.
Oversee recruitment, succession planning, and professional development within the organization.
Manage revenue forecasting, budgeting, and the optimization of ALM revenue streams.
Collaborate cross-functionally to remove roadblocks and advocate for both internal and external teams.
Serve as a trusted advisor and escalation point for customer stakeholders and executive sponsors.
Identify opportunities for upselling, cross-selling, and contract renewals to maximize profit.
Drive change and process improvements to meet customer business goals and maintain preferred supplier status.
Analyze customer trends and perform root cause analysis to resolve complex issues efficiently.
Ensure standardized, premier service delivery in compliance with global contracts and SLAs.
Implement tracking indicators to overachieve on customer needs and foster long-term loyalty.
Coordinate with Sales and Client Partners to provide EAMs with the tools necessary for account growth.