Senior Manager, Engineering

Five9 • San Ramon, CA

8h • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We are looking for a Senior Manager of Engineering for our CRM & SDK team, to lead a group of talented engineers that is responsible for integration of Five9 software into CRM systems (MS Dynamics, ServiceNow) and expanding APIs available for customization of Five9 platform.
This person will have experience in developing software as a service with emphasis on automation, strong analytical and troubleshooting skills, and has exceptional leadership and communication skills.

Requirements

• 10+ years of industry experience with 2-4 years as leading teams to deliver customer facing products.
• Experienced in leading, coaching, and mentoring Software Development teams and delivering high quality software together with them.
• Effective communication (verbal, writing and presentation) and leadership skills are essential.
• Experience in developing software in cloud (GCP), microservices architecture is a must.
• Experience of developing UI software, knowledge of modern UI frameworks and technologies: React, micro frontends
• Work with Architecture team and senior staff to set technical direction of team.
• Self-motivated, strong sense of accountability, good team player, able to handle multiple tasks at once and work independently with minimal supervision.

Responsibilities

• Mentor staff to develop their full potential with 1:1’s, appraisals, training, career development, recruitment, and performance in accordance with company practices.
• Work with Product team, and scrum teams to make sure the backlogs are properly groomed, requirements are defined and delivery of product using our cloud train best practices.
• Perform code reviews, guide software architecture and technical decisions.
• Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintaining for all the services.
• Measure team performance and results to drive focus and inspire top performance.
• Report on progress of schedules and tasks to senior leadership and program management.
• Develop and manage collaborative relationships with vendors for utilized components and/or services.
• Participate in on-call escalation rotations for provided services.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed