Senior Manager, Employee Experience Design - HR Technology

T-Mobile•Bellevue, WA

34d•Hybrid

About The Position

The Senior Manager leads a team dedicated to transforming how employees experience work through intuitive, data-driven, and human-centered design. This role champions UX-led transformation, bringing design thinking, journey mapping, and product collaboration together to create seamless, accessible, and impactful experiences across the employee lifecycle. You'll partner closely with Product, UX, Analytics, and HR Centers of Excellence to shape the digital strategy that modernizes how employees connect with HR and workplace tools. Your team translates employee insights into journey-driven solutions that simplify work, drive adoption, and make every interaction feel intentional and effortless. While HR technology delivery is an enabler of your work, your focus is on designing and delivering experiences people love - shaping the future of how employees engage, learn, and grow at T-Mobile.

Requirements

7+ years of experience in employee experience, UX transformation, digital experience, or product delivery leadership.
Proven success in leading experience-led change or transformation programs in large or complex organizations.
Strong understanding of design thinking, journey mapping, user research, and accessibility standards (WCAG/ADA).
Demonstrated experience guiding requirements definition, UAT/BVT, and delivery readiness.
Skilled in collaborating with UX, Product, and Technology teams to deliver human-centered, data-driven outcomes.
Exposure to AI, automation, and analytics to enhance and personalize digital experiences.
Experience leading multidisciplinary teams and fostering a culture of innovation, curiosity, and inclusion.
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Bachelor's degree in Human-Centered Design, Business, Information Systems, or related field preferred.

Responsibilities

Define and drive a bold employee experience vision rooted in design thinking, accessibility, and user research.
Use journey mapping, persona development, and feedback loops to identify pain points and design for simplicity, connection, and impact.
Translate insights into actionable product requirements and experience roadmaps, partnering with UX, Product, and HR stakeholders.
Oversee business analysis and validation testing (UAT/BVT) to ensure solutions meet user needs and deliver measurable experience outcomes.
Partner with HR Technology teams to bring human-centered solutions to life through scalable, modern platforms.
Apply AI, automation, and analytics thoughtfully to personalize, simplify, and enhance digital employee experiences.
Develop and coach a high-performing team of Business Systems Analysts, fostering a culture of curiosity and inclusion.

Benefits

Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.
Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

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