Senior Manager E-Commerce, Digital Appliances

Samsung•Englewood Cliffs, NJ

About The Position

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. People | Excellence | Change | Integrity | Co-prosperity Role and Responsibilities Lead site and app channel strategy, planning, and execution to drive optimizations through data driven analysis and customer insights (macro trends, customer data, and search trends). Develop and communicate vision, defining the strategic direction across the digital appliance categories. Ensure ecommerce guiding principles drive consistent experiences that balance new launches, key promotional drive times, as well as seasonality. Build strategies in close collaboration with category management, marketing, and product teams to deliver and exceed KPI goals which include customer click through, add-to-cart, continuation down the funnel, and conversion. Ideate, develop and launch new features in partnership with product, engineering and UX teams, informed by user research, A/B testing, and competitive benchmarking. Gain buy-in from cross-functional partners and leadership teams through clear communication, strategic proposals aimed at driving ROI, and influence through data. Customer-centricity, takes great pride in driving impact through flawless customer experiences; driving engagement, loyalty, and brand growth. You're an innovative thought leader who develops and implements strategic direction to earn trust at all levels. You enjoy leadership and team building; you prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members to be successful

Requirements

Bachelor's degree in business or related field or equivalent experience in Business or related fields.
8+ years related experience in Business Operations, retail business strategy, or in an eCommerce role

Nice To Haves

Master's degree in Business or related field
Project Management certification
Experience in the consumer electronics, or digital appliances industry is a bonus

Responsibilities

Lead site and app channel strategy, planning, and execution to drive optimizations through data driven analysis and customer insights (macro trends, customer data, and search trends).
Develop and communicate vision, defining the strategic direction across the digital appliance categories.
Ensure ecommerce guiding principles drive consistent experiences that balance new launches, key promotional drive times, as well as seasonality.
Build strategies in close collaboration with category management, marketing, and product teams to deliver and exceed KPI goals which include customer click through, add-to-cart, continuation down the funnel, and conversion.
Ideate, develop and launch new features in partnership with product, engineering and UX teams, informed by user research, A/B testing, and competitive benchmarking.
Gain buy-in from cross-functional partners and leadership teams through clear communication, strategic proposals aimed at driving ROI, and influence through data.
Customer-centricity, takes great pride in driving impact through flawless customer experiences; driving engagement, loyalty, and brand growth.
You're an innovative thought leader who develops and implements strategic direction to earn trust at all levels.
You enjoy leadership and team building; you prioritize the collective success of the team and are quick to jump in, help, mentor, and coach your fellow team members to be successful