Senior Manager Dispatch Operations

JetBlue Airways Corporation•New York, NY

1d•Onsite

About The Position

The Senior Manager Dispatch Operations is responsible for leading all phases of the Dispatch and Load Planning functions in accordance with company policy and Federal Aviation Regulations established for a safe, efficient, and economical operation. The Senior Manager oversees the Managers within the dispatch department ensuring that they effectively lead the frontline dispatch and Central load planning teams in collaboration with other leaders within the SOC. Cross training in other SOC leadership roles is a requirement of this position including knowledge and execution as Manager on Duty System Operations Center, Duty Director Systems Operations, and Incident Commander during crisis management. This role is responsible for maintaining regulatory compliance, ensuring operational excellence, and executing department strategies that align with policies and procedures. The Senior Manager Dispatch operations will foster a SOC culture of collaboration, technology innovation, leadership development, and achieving JetBlue operational goals while liaising with internal and external stakeholders on a daily basis.

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Valid Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate or Airline Transport Pilot Certificate
Six (6) years aviation or airline or related experience
Three (3) years of experience in a leadership role (Manager level or above)
Experience effectively developing and leading teams
Must be able to secure a Federal Secret Clearance
Must meet Federal Regulations to occupy a cockpit jumpseat
Available for emergency response to SOC (Long Island City, NY) on weekends, holidays, and odd hours with a maximum of two hours’ notice
Able to work flexible hours and rotating shifts
Excellent verbal and written communication skills
Strong organizational and people skills
Available for occasional overnight travel (10%)
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship

Nice To Haves

JetBlue Dispatch experience
Strong knowledge of Federal Aviation Regulations and international regulatory requirements
Experience leading cross-functional initiatives to enhance efficiency and drive performance

Responsibilities

Develop procedures to improve the department functions and maintain an exceptional level of regulatory compliance and technology standards
Analyze workload, staffing, and personnel requirements identifying trends and recognizing strategic improvements
Establish work schedules in accordance with FARs and company policy
Collaborate with JBU to maintain and audit Department Training records
Collaborate with Financial Planning & Analysis (FP&PA) to manage budget controls.
Work with System Operations leaders to develop and execute operational strategy
Ensure team readiness for response to significant irregular operations and emergency events
Foster a culture of safety, compliance, and continuous improvement, driving engagement and accountability across all teams.
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned