Senior Manager - Digital Product Solution Design

American Express • Phoenix, AZ

5h • Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are delivering a multi-rail, omni-channel payments ecosystem that delivers value seamlessly and securely for Amex and our customers. The Network & Acquirer Capability Delivery (NACD) team within NAS works to deliver full-scale Network solutions including new digital products such as Debit, Push to Card, Multi-Rail, and Local Network solutions to meet the evolving demands of global payment networks and adapt to local market needs while ensuring continued global interoperability. This enables the Enterprise to attract new customers, operate in new markets, react to changing regulatory demands, and process new/emerging types of payments. A role on this team will challenge you to broaden your skills and industry acumen in a collaborative, diverse and inclusive team environment. The Manager/Sr Manager, Data Strategy & Transformation, will be joining the team at a fascinating and critical time in which the team is kicking off a multi-year data strategy & transformation initiative playing a key enabling and thought partnership role in driving business growth, productivity and operational excellence for the broader organization. They will have the opportunity to be part of a key strategic priority for the NAS business. This exciting role will offer the opportunity to drive the strategy to better process, manage, store, control, govern and monetize our critical data assets. The incumbent will play an influential role collaborating closely with key stakeholders like NAS Product, Envisioning, Technology, GSG (Global Services Group), Finance, CFR (Credit & Fraud Risk) etc. to understand the current landscape of data coverage, opportunities and create a roadmap. They will provide consultative support to peers and leaders in NAS, through strategic analytics that highlight trends, risks and opportunities and actionable insights.

Requirements

• Superior analytical skills – ability to analyze/understand large data sets, synthesize and draw out relevant insights
• Strong presentation skills, particularly in creating executive summary decks for sharing strategies and progress to senior leaders
• Proven ability to direct and influence complex and matrixed planning environments and make space for the development of next gen solutions
• Extreme attention to detail and accuracy – strong sense of responsibility and accountability
• Ability to excel in moments of peak demand when skillful prioritization or delegation/escalation is required
• Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives
• Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement
• Ability to self-start, carve opportunities out of ambiguity, and operate with a high degree of independence
• Understanding of Amex/industry transaction standards and impacts on card payment processing

Responsibilities

• Supporting the development and execution of the Network Data Strategy vision, strategy, and roadmap
• Partnership and collaboration with peers on Network Data Policy & Standards, Product, Data Governance, Analytics, Tech, Delivery, Envisioning teams to find synergies, drive optimization and standardization
• Participate in external and internal research and enablement of next gen AI/ML driven solutions which make data analysis, discovery and processing more efficient and optimized
• Thought leadership on proposing and driving both quick wins and transformative uplift to Network Data Architecture while adhering to ISO/industry transactional message standards
• Define data solutions that balance industry standards, competitive landscape, and existing American Express capabilities; demonstrate a strong desire to learn and improve
• Advocate for scalable, stable, and future-ready network solutions; professionally challenge short-term design requests that could create risk, instability, or limit future expansion
• Defining MVPs to meet strategic business outcomes while balancing innovation and efficiency
• Gather and share content expertise on/across various Payment industry data standards and linkages, provide content knowledge and consultation with regional partners regarding new product and system capabilities

Benefits

• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees