Senior Design Manager – Digital UX Design

CVS Health • Boston, MA

13d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Manager, Experience Design leads a team of experience designers to deliver accessible, high-impact healthcare solutions. This role combines hands-on coaching, team development, and delivery management—ensuring design quality, consistency, and user-centered outcomes. The Senior Manager partners closely with cross-functional teams to guide direct reports in applying user research and analytics to design decisions, supports experience and product roadmaps through design thinking, and champions the evolution of UX practices—all while fostering a human-centered culture that enhances usability and end-user satisfaction. This position will support the Aetna Medicaid member-facing digital experience.

Requirements

• 7+ years of hands-on design experience.
• Demonstrated success coaching and developing designers, with a portfolio of accessible, user-centered healthcare solutions.
• Advanced proficiency in design tools (e.g., Figma), accessibility standards (WCAG), and integrating research into design delivery.
• Strong project management, facilitation, and cross-functional collaboration skills.
• Experience leading teams through change, balancing delivery with colleague development and well-being.
• Excellent communication, feedback, and storytelling abilities.

Nice To Haves

• 3+ years in people management role.
• 3+ years of experience in healthcare.
• Experience in Agile environment.
• Experience with Medicaid is a plus.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior