Senior Manager-Digital Product Management

American Express•Phoenix, AZ

4d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally. Network & Acquirer Solutions (NAS) within GMNS drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. The Acquirer Transaction Capabilities team within the NAS organization is at the tip of the spear of the proprietary transaction process. We power billions of transactions resulting in merchants being paid and continuing to welcome American Express cardmembers and their cards. About the role Reporting to the Director of Submissions, the Senior Manager, Digital Product Management will be responsible for delivering the modernization of the Submissions Product driving our transaction processing. This role is part of a broader team that provides the digital tools, insights and support to help merchants of all sizes manage every aspect of their American Express relationship securely and efficiently. The Senior Manager, Digital Product Management, has ultimate responsibility for delivering the product backlog working with business, markets, compliance, design and engineering to realize the product vision driving a well-managed development roadmap with set release cycles. You will work among high performing product, process, and engineering teams obsessed with problem solving. You will have a passion to drill down to the core problem statement for our customers and offer digital solutions. Working with our partners you will develop Capability roadmaps and prioritize features that optimize shareholder value while solving customer problems. You enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.

Requirements

5+ years' experience as a product owner or manager within a user-centric, digital product development team
Ability to analyze user experience metrics to determine priorities, opportunities, and issues with product
Experience building digital products
Exceptional interpersonal, leadership and influencing skills with the ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (business, engineering, compliance, etc.,)
Excellent written and verbal communication skills
Highly organized with a can-do attitude
Ability to put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
Demonstrated teamwork and excellent collaboration skills
Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence
Experience with Agile methodologies including Scrum, Kanban and SAFe
Demonstrated ability to adapt and lead through changing and conflicting priorities
Self-starter who is highly comfortable with ambiguity

Responsibilities

Define product vision, strategy & roadmap understanding end user needs
Continuously engage with partners and stakeholders to review growth opportunities for the product
Leverage quantitative and qualitative data to understand customer behavior to drive informed product decisions
Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity
Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility
Managing the product life cycle from strategic planning to tactical execution closely partnering with business, design and engineering teams
Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections
Partner closely with Technologies to translate Business requirements into solutions that meet customers' needs.
Work closely with your partners and colleagues to create and maintain a feature backlog
Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
Craft high quality user stories with robust acceptance criteria
Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals
In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends
Create and implement go to market strategy working with all stakeholders

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities