Senior Manager-Digital Product Management

American Express•New York, NY

7h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? US Consumer Services (USCS): The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The Consumer New Product Development team is responsible for leading large, cross-functional teams to drive new products, benefits, and capabilities from conceptualization to market launch. We are a highly motivated and collaborative team, looking for a leader with vision who has proven product development skills, relentless customer focus and the ability to thrive in a fast-paced environment. This role has high visibility and broad exposure to many critical areas of the US Consumer business.

Requirements

Strong intellectual curiosity and creative problem-solving mindset; comfortable working at the intersection of business, customer experience, and technology
Proactive, self-directed, and accountable—able to independently drive multiple initiatives forward without relying on constant direction
Solution-oriented, results-driven, with a bias toward action, ownership, and delivering high-quality outcomes
Willingness to improve processes to drive better launch outcomes
Deep customer empathy and an end-user-focused approach to decision-making
Sound judgment and decision-making skills, including the ability to move forward amid ambiguity and incomplete information
Enterprise-minded and confident communicator who connects the dots, asks thoughtful questions, and respectfully challenges assumptions
Excellent written and verbal communication skills, with the ability to influence partners and senior leaders
Experience creating and managing a list of features with ability to prioritize based on business/customer value and feasibility
Familiarity with Agile or scaled Agile environments and product management tools (ex. Rally or similar), including backlog management and prioritization
Bachelor’s degree with 3–5+ years of experience in product development or a related role; experience in marketing, financial services, or technology preferred

Responsibilities

Drive the vision and delivery of new marketing and revenue driving capabilities, grounded in a strong understanding of the customer, business goals, regulatory/financial environment, and technology
Play a critical role in concept development, feasibility assessment and end-to-end customer experience design
Translate customer research, usability studies and market analysis into clear, actionable product or capability requirements
Own products/capabilities through development, testing and launch, advocating for the best outcomes while balancing customer value, feasibility, and risk
Write and prioritize features for new products or marketing capabilities, balancing the needs of customers with internal goals and resources
Lead and align cross-functional partners across Marketing, Technology, Risk, Legal, Compliance, Digital Product, and others on the E2E product development process to launch
Serve as a central point of accountability for delivery, proactively aligning stakeholders and keeping initiatives moving forward through ambiguity and change
Collaborate with internal tech investment planning and delivery teams to continuously improve allocation of tech funding and product development processes

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities