Senior Manager, Digital Product Management (Residential Connected Services)

Carrier•Atlanta, GA

About The Position

About Carrier: Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About this role: We are seeking a Senior Manager, Product Management, to lead the strategy and execution of a Residential Portal platform powering connected home systems. This role owns product direction, roadmap, and delivery for the Residential Portal domain and manages a team of product professionals. You will drive adoption and engagement, embed AI and intelligence into the platform, and shape how connected residential systems evolve into scalable digital ecosystems. This is a hands-on product leadership role in a complex IoT environment spanning devices, firmware, cloud platforms, and digital experiences.

Requirements

Bachelor’s degree
10 + years of product management experience in IoT, connected devices, and/or digital platforms

Nice To Haves

Prior experience managing Product Managers or Product Owners
Strong understanding of IoT architecture, device-cloud integration, APIs, and cloud platforms
Experience driving adoption and engagement in digital or connected products
Experience embedding AI and data-driven intelligence into product strategy
Strong residential domain knowledge (HVAC, connected home, or similar systems preferred)
Ability to operate effectively in complex, cross-functional environments

Responsibilities

Define and execute the multi-year product strategy for the Residential Portal
Manage and mentor a team of Product Managers and/or Product Owners
Own roadmap prioritization and delivery execution
Drive adoption, engagement, and connected asset growth
Embed AI, data, and intelligent insights into the user experience
Identify opportunities for digital services and monetization
Define a clear product vision aligned to connected home and IoT trends
Translate strategy into actionable roadmaps and measurable outcomes
Make principled prioritization decisions across technical and business trade-offs
Define and track KPIs tied to activation, engagement, retention, and feature usage
Drive onboarding and usage improvements across connected experiences
Use data and customer insights to continuously refine and optimize the platform
Operate confidently in IoT environments involving device connectivity, firmware integration, APIs, and cloud services
Ensure scalable, secure, and reliable architecture in partnership with engineering
Balance innovation with system stability and performance
Leverage device data to create actionable insights and predictive capabilities
Partner with data teams to deliver AI-driven features that improve user value
Ensure analytics and instrumentation are embedded into product design
Provide day-to-day leadership and coaching to Product Managers and/or Product Owners
Establish clear accountability for roadmap execution and KPI delivery
Elevate prioritization, rigor and outcome focus within the team

Benefits

Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate
The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
This position is entitled to short-term cash incentives, subject to plan requirements.