Senior Manager - Digital Product Management Financial Crimes Risk

American Express•Phoenix, AZ

18h•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The newly created First line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) will provide a holistic, enterprise-wide approach to our financial crimes risk management (FCRM) activities and will reside within Global Servicing. This team will be responsible for establishing a robust control foundation for first line of defense FCRM activities across the company globally, including anti-money laundering, sanctions, payments controls, and anti-corruption. The team will partner closely with Technology to develop and deploy next generation capabilities that address key gaps and strengthen the first line’s ability to detect and prevent financial crimes across our lines of business. The team will work in coordination with the Global Financial Crimes Compliance (GFCC) team within the Global Risk & Compliance organization. Responsibilities: This position partners closely with US Consumer, Risk, Compliance, Legal, Operations, Technology, Data, and Enterprise Platform teams on strategic initiatives focused on delivering and scaling FCRM capabilities, strengthening regulatory controls, and modernizing the FCRM technology and data landscape. We are looking for a high-caliber product delivery and solution management leader who can operate in a complex, highly regulated environment, lead cross-functional delivery teams, and balance regulatory commitments with long-term product strategy.

Requirements

6 plus years of experience in product management, solution delivery, or technology delivery, with significant experience in Financial Crime, Risk, Compliance, or Regulatory domains.
Good understanding of FCRM concepts, including KYC/KYB, AML, sanctions, customer risk rating, investigations, controls, and regulatory obligations.
Proven experience leading large-scale, cross-functional delivery programs in complex, highly regulated environments.
Excellent communication and stakeholder management skills, with the ability to engage, influence, and align senior leaders across Risk, Compliance, Technology, and Operations.
Bachelor's degree in business, risk management, computer science, engineering, or a related field, or equivalent professional experience.

Nice To Haves

Experience with US Consumer business processes and platform enabling key consumer products will be preferred
Experience working with enterprise data platforms, customer data, or risk data is strongly preferred.
Advanced degree in business, risk management, computer science, engineering, or a related field, or equivalent professional experience.

Responsibilities

US Consumer SME to deliver assigned FCRM product delivery & solution capabilities by managing day-to-day product execution activities, including backlog refinement, solution requirements, testing coordination, release readiness, and post-deployment stabilization.
Execute against product vision and roadmap, translating strategic priorities into detailed delivery plans, user stories, milestones, and success criteria.
Manage workstream-level delivery execution, tracking progress, risks, dependencies, and issues, and escalating blockers or trade-offs
Partner with Technology, Data, Analytics, Operations, Risk, and Compliance teams to support the build and deployment of integrated financial crime solutions across enterprise platforms.
Ensure delivery artifacts and implemented solutions meet control, audit, data quality, and governance requirements, in line with first-line ownership and second-line oversight guidance.
Provide regular, structured delivery updates to stakeholders & partner teams, including status, risks, dependencies, and upcoming milestones.
Bring product mindset to improve execution efficiency and solution quality, incorporating regulatory feedback, operational insights, and emerging risk considerations into delivery enhancements.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities